Urgent! If you don’t upload this type of file before November 9, your product will be removed from the shelves! A large number of sellers have been affected!

Urgent! If you don’t upload this type of file before November 9, your product will be removed from the shelves! A large number of sellers have been affected!

Yesterday, just as everyone was immersed in the joy of the confirmed date of Prime Day, Amazon did something strange again!



According to sellers, on September 22, sellers on Amazon Europe received an email from Amazon stating that some of the products sold by the sellers require the upload of compliance documents. If the sellers fail to upload the required documents within the specified time, the sellers’ listings will be removed .


According to feedback from sellers, quite a few people received this email on September 22.


Some sellers even said that they needed to provide product compliance documents for 87 listings, and even when they approached intermediaries, the intermediaries refused to accept their orders.


The email that caused the sellers to panic looked like this:


Sellers can visit

https://sellercentral-europe.amazon.com/performance/account/health/compliance-request

Check which store listings require compliance documents.


At the same time, sellers can also search directly in the background by following the steps below: Performance->Account Status->Product Compliance Request .


It is reported that sellers who received the compliance document request email from Amazon are basically toys, furniture and accessories and decoration sellers, and sellers in other categories have not received the compliance document request email . The most important thing for toys is CPC certification, so the compliance documents that need to be provided this time are undoubtedly the documents required for CPC certification.

According to sellers’ feedback, these listings that require product compliance documents are still available for sale and are not affected for the time being. However, if the product compliance documents are not submitted as scheduled before November 9, the seller’s listing will be removed from the shelves and the inventory will be removed .

Therefore, sellers involved in toys, furniture, and accessories and decorations are advised to carefully check their mailboxes and backends to see if they have received emails such as "Action Required: Compliance requirement for your product listings". Sellers who receive this email must process it as soon as possible to avoid missing the deadline, causing the listing to be removed from the shelves, and missing the peak season .

So, what is CPC certification? What information does a CPC certificate contain?

1丨What is CPC certification?


CPC certification is the English abbreviation of Children's Product Certificate. CPC certificate is similar to the domestic quality inspection report. It is a certificate that can be issued at the same time after passing the relevant tests and issuing the report. The certificate lists the importer/exporter information, product information, and the relevant test items that have been done and the regulatory standards based on them. When Amazon platform launches some categories of products (such as children's toys, baby products, etc.), it will require merchants to upload CPC certificates at the same time. Relevant children's products without CPC certificates shall not be sold online.

2丨CPC certificate must contain the following information


① Product information;

② All laws and regulations applicable to the product;

③ Information of the importer or manufacturer (in the United States): including name, address and telephone number;

④ Contact information of the holder of the test result file supporting the certificate: name, address, email address and manufacturer (usually understood as a manufacturer outside the United States);

⑤ The product’s production date and address. The production date must be in year and month, and the address must be specific to the city;

⑥ The time and address of the test or the test report on which the certificate is based;

⑦ Information of third-party testing agency.


There is only a month left until November 9th, so sellers should hurry up and provide certification! I hope sellers can pass it smoothly and have a huge number of orders during the peak season!


(Source: FBA Information)


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