What is ReplyManager? ReplyManager Review

Function

1. Connect messaging for teams: Centralize messages from email, social media, Amazon and eBay, and respond to social media tweets, comments and messages efficiently and on time

2. eBay Returns and Cases: Process eBay refunds, manage returns, cancellations and resolution centers in one place.

3. Inventory and fulfillment integration: Sync orders from Linnworks, Brightpearl, and ChannelAdvisor to provide order details in every customer message.

4. Language Detection: Understand the language your international messages are in, so you can always send the correct template or translation.

5. Quick response: Save time by fully viewing customer order details, previous purchases and conversation history. Use quick personalized tags to send personalized messages to each customer.

6. Automatic replies and reminders: Follow up at any time with convenient reminders, and use smart autoresponders with personalized templates to make every reply look like a human response.

Automated Workflows: Set criteria to automatically sort mail, route emails to folders, and assign emails to agents with the right skills to provide fast resolution.

8. Collaborate in context: Leave internal notes in the subject line of customer emails and send emails to suppliers or shipping companies.

9. SLA Countdown: Set response time goals and maintain a perfect response score using the SLA countdown timer.

10. Inbox filters: filter messages by query type, channel, etc.

11. Collision Detection: See which messages your colleagues are working on to avoid replying to the same person.

12. Reporting and Management: Detailed reports provide insights into team performance, response times, query types, and more. User permissions control who has access to what.

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References

• 1. Introduction to replymanager function: Official website [cited on 2019-01-25]