I believe that no matter what you do, you will meet some people who will complain and blame. If you take a taxi, you will complain that the driver drives slowly, and vice versa, the driver will complain that you are rushing him. So many things are mutual. I believe that only with mutual understanding can everyone truly understand the pros and cons of things.

Recently, an Amazon seller wanted to consult about merging variants, but the customer service mistakenly thought that the seller wanted help and merged two independent links of the same product with different colors. The customer service merged the variants without saying anything. Although the seller split the variants after discovering the customer service's mistake, it still caused serious problems!

Later, the situation developed that the ASIN corresponding to link 1 on the inventory management page was correct, but the ASIN corresponding to link 2 on the no inventory for sale page was that of link 1 , resulting in the inventory of link 1 being unsaleable, while the inventory of link 2 could still be sold normally. After this situation occurred, the seller opened several cases and actively reported it to Amazon, but the customer service's answer was basically to remove the inventory.

However, the reply from the customer service is of no use to the seller. According to the seller, there are 15,000 units of goods on the way at link No. 1. If the inventory is really removed, it will be a huge loss for the seller. Although the seller has tried to delete the two links with a template and then restore them with the template, the problem is still not solved.

In the end, the seller suffered a huge loss as tens of thousands of stocks could not be sold. However, the customer service did not provide any compensation plan for the erroneous operation, and the transaction ended in a bad mood. The seller was very disappointed with the customer service's operation.

In fact, sellers have long complained about the inconsistent level of Amazon's customer service, but complaints can never solve the problem. It is right for sellers to give timely feedback to customer service when encountering problems, but we have also seen the level of Amazon's customer service, so when encountering problems, we also need to find ways to save ourselves, because the losses need to be borne by the sellers themselves. If sellers encounter such problems again, how should we solve them:

1. Ask customer service to re-match inventory

2. Re-upload and refresh

In fact, the problem that sellers encounter is that the data for managing inventory and FBA inventory are inconsistent. Open a few more cases and find an experienced customer service. Then clearly tell the customer which ASIN should correspond to which SKU and FNSKU , and report to the customer service that your inventory has been merged incorrectly. Then ask the customer service to help you check your original inventory mapping records, and ask the customer service to find the FBA team to re-match the inventory according to the original records.

Sellers can also use the inventory loading tool to delete the ASIN on the inventory management page, wait 24 hours, and then choose to re-upload the ASIN on the SKU management page. It will still be displayed as unsaleable at first, but it will generally return to normal after waiting for one or two hours. If it has not yet returned to the saleable status, the seller can open a case and ask customer service to refresh it.

Good communication is the golden key to solving problems. Sellers should express their pain points clearly and logically when communicating with customer service.

However, some sellers have previously used illegal operations to refurbish product No. 1 with poor reviews into product No. 2 , and automatically matched the inventory in the background to product No. 2. The problem of refurbishment abuse and the current inventory matching error are the same in principle.

When a listing has too low a rating or performs too poorly, the seller has no confidence in selling the product and usually wants to re-list it. The only option for the seller is to re-stock the product. Similarly, sellers who have been forced to remove the ASIN from Amazon and need to re-list the product also need to re-stock the product. There is no problem with this operation and it is in full compliance with regulations. The only drawback is that it is too expensive.

This puts sellers who need to relist their products in a difficult position. Is there no other solution besides the wasteful operation of moving warehouses and changing labels?

Refurbishing listings is a zero- cost re-listing tactic, which is too similar to the current incident and is likely to be related.

Let me first briefly explain the principle of this renovation routine. In fact, it is to exploit a loophole in Amazon's rules and delete the original ASIN. Then create a new identical self-delivery listing (use a new UPC code), then open an English backend case, select the following branches in turn and click "next", select the third "Other product and inventory issues" on the pop-up page, then open the case and describe it.

In the opened case description, it is stated that your self-delivery listing cannot be converted to FBA delivery. Please ask customer service to synchronize the inventory under this ASIN with the new ASIN .

Is this operation really free of side effects? Does Amazon really know about it but doesn’t want to intervene as everyone says?

The first and foremost problem is security. After all, this is still an operation that exploits loopholes. If people play with it too much, it is only a matter of time before the authorities find out. In addition, the ASIN refurbished by this method will have two SKUs , which can easily be complained to Amazon by interested competitors, and the authorities will find out for sure once they check.

It is not recommended that you try to take advantage of loopholes or play tricks. The platform is now intensifying its crackdown on illegal operations. It is obviously not a wise move to go against the wind now.

Judging from this system matching error incident, Amazon will definitely take action to rectify the situation.