Sellers, please be aware! Amazon strictly reviews refurbished products, so check out the tips to avoid spoilers now!

Sellers, please be aware! Amazon strictly reviews refurbished products, so check out the tips to avoid spoilers now!



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This year, Amazon's crackdown has become more and more severe, and it has put forward stricter compliance requirements for sellers. Some sellers have already received email warnings from the platform.


The following is a detailed explanation of how to avoid violations.


1

Amazon Refurbished Policy Tips

1. Accurate product information matching


Amazon stipulates that the ASIN (Amazon Standard Identification Number) of a product must be completely consistent with the actual product sold. Just like the product's ID card, each product has its own unique identity.

When sellers refurbish products, they must not arbitrarily change the ASIN to match the refurbished products. If the appearance, function, etc. of the product have undergone substantial changes, it may cause the ASIN to not match, which is undoubtedly a major risk of violation.



2. Prohibition of false statements about product status


When selling refurbished products, be sure to describe the condition of the product truthfully. Never describe a refurbished product that still has obvious signs of use or functional defects as new or almost new.



For example, if a refurbished electronic product has scratches on its casing but this is not mentioned in the product description, this is a false statement and is absolutely not permitted.



2

Establish a strict renovation process

Establish internal quality inspection link:


Before refurbishing a product, you should conduct a comprehensive inspection of the product: if it is an electronic product, you need to check whether the circuit board, screen, buttons and other components are able to operate normally; if it is a household item, you need to check whether the structure is stable and whether there is any surface damage.

For any problematic parts, keep relevant records and ensure that they are repaired or replaced during the refurbishment process.



Record the refurbishment process and replaced parts information:


For each refurbished product, the refurbishment process must be carefully recorded, including what repair or replacement operations were carried out on the product, what new parts were used, etc.

Doing this has two major benefits. First, it can ensure that the quality of the refurbishment is traceable. Second, when encountering Amazon's review, you can provide detailed refurbishment records to prove that you have not violated any regulations.





3

Actively communicate with Amazon

Pay attention to Amazon policy updates in a timely manner:


Always pay attention to the latest updates on refurbished policies. Amazon's policies may change based on market conditions and changes in platform rules.


Proactively ask questions about situations you are unsure of:


If you are unsure whether certain operations during the refurbishment process are compliant, do not guess on your own, but take the initiative to consult Amazon customer service. You can use the customer service channel of the seller backend to describe your situation in detail and get an official response.


As Amazon is currently strictly reviewing refurbishments, sellers must be cautious and strictly follow platform policies to avoid violations.



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