I was cheated! My account was blocked again before the big sale, and the reason was so outrageous

Over the weekend, a large number of sellers' links were mistakenly identified as plants or seeds by Amazon and were removed from the shelves. However, the good news is that by Monday, buyers had reported that some of the removed links had been put back on the shelves and started selling.

There were constant turmoil on the eve of Amazon's big sale. Following the product removal incident, another seller encountered the dilemma of having his store closed yesterday. Various rare and unexpected reasons for the store closures opened the sellers' eyes.

The account was blocked for insulting customer service

Recently, Amazon has frequently seen product links being mistakenly removed from shelves and coupons being misreported, which has made many sellers anxious and uneasy. When faced with problems, sellers’ first reaction is usually to open a case to seek help from Amazon’s customer service team to find out the root cause of the problem.

However, Amazon's customer service is spotty, and sellers often don't understand what they are saying after a long time, and the issue is passed back and forth, which makes sellers even more anxious and angry.

Yesterday, a seller reported that a problem with his account had not been solved for four months despite the customer service team's repeated shirking and transfers. The seller, frustrated for a long time, lost control of his emotions and made radical remarks, saying "If you don't solve it for me, I will go offline and stab you all."

This impulsive action not only failed to solve the problem, but also violated Amazon's sales policy and seller code of conduct, resulting in the ban of his account.

For buyers, Amazon customer service is friendly and professional; however, for sellers, customer service is unprofessional and irresponsible. First, there was a ban for insulting customer service, and then there was a ban for opening cases frequently.

Account blocked due to frequent case opening

When encountering a problem, the common practice of sellers is to open a case immediately and seek help from customer service. If the problem is not properly resolved after the first case is opened, sellers often choose to open a new case and continue to seek solutions until the problem is resolved. This has become a common practice for sellers when dealing with difficult problems.

However, recently a seller lost his goods in FBA logistics and kept opening cases to seek solutions. The number of cases increased from the first to the second, third, etc., but the problem was still not solved. After opening more than 20 cases in one day, something unfortunate happened - his account was banned by Amazon.

According to the seller, the reason for the account being blocked was mainly because his frequent submission of cases was deemed to have interfered with the normal operation order of FBA and affected its work efficiency.

This sudden blow shocked and puzzled the seller. He never expected that frequent submissions just because he wanted to find his lost goods would lead to the serious consequence of having his account blocked. "It really unlocked the latest method of account blocking", which made the seller dare not even send emails now.

We can complain about Amazon customer service for three days and three nights, but in the end, we find that venting emotions often does not really solve the problem. Some people stay up late and insist on submitting cases or calling customer service in English because they know that it is useless to argue with unprofessional customer service.

Before the peak season, we are most afraid of problems in the store. When we encounter problems at this time, we need to remain calm and rational. We should reduce our impulsiveness and increase our ability to respond flexibly, so as to meet the upcoming sales peak in the best condition and look forward to continuous sales.