Sellers are losing money! FBA's new policy allows buyers to exchange goods for free at will!

Due to the impact of the epidemic, Amazon has previously introduced many policies to help sellers tide over the difficulties. However, this new FBA policy has hurt the hearts of many sellers.

According to official statements, in order to provide buyers with a better experience and help sellers develop their business, Amazon has introduced two policies:

Customer return facility and free replacement of products for customers.

First, Amazon has added a tool to the FBA customer return report page, allowing sellers to more intuitively understand customer returns and compensation. This tool is extremely convenient for sellers. Just enter the order number to quickly understand the buyer's return status and Amazon refund.

The fatal blow to sellers is the second policy: buyers can exchange goods for free!

Note that this means that the buyer can return the goods at any time within 30 days from the date of delivery. This can easily lead to the abuse of the free exchange service, such as directly applying for an exchange for a used product!

On the other hand, the seller cannot contact the buyer , nor can they know what the problem is with the product or order that caused the buyer to exchange the product. The product upgrade and listing optimization involved will also be affected.

Many sellers had heated discussions on this issue in the comment section.

It can be seen that most sellers are worried that buyers may abuse the free exchange service, thus causing losses to the sellers. Therefore, Amazon should establish a strict and fair review mechanism for buyers' exchange applications, rather than simply "one size fits all" and agree to any even unreasonable exchange application. Otherwise, FBA sellers will suffer losses that they should not bear, and the sellers will really be disappointed.