How to deal with negative reviews from Amazon competitors

How to deal with negative reviews from Amazon competitors

Today I will share a method to ask customer service to remove negative reviews. Everyone should have received malicious negative reviews from competitors. Sellers will basically go to customer service to complain that their listings are flooded with malicious negative reviews, and sales have been greatly affected. Write complaint letters to the performance team and the review team, and open many cases in the backend. However, all the replies say that Amazon encourages any buyer to write reviews, and these reviews do not violate the policy, so they will not be removed. Knowing that it is a bad review from the competitor, but there is nothing you can do!
 
Amazon is a platform that focuses on the buyer experience. They care more about the buyer's feelings and experience. So if you want to delete a review, unless you have sufficient evidence, the chances are basically zero. The most direct way is to go to the front desk customer service. The front desk customer service will report your situation to a dedicated team based on your actual situation. This is the most efficient way.
 
Step 1: https://www.amazon.com/gp/help/customer/contact-us/, click on this URL, log in as a buyer, then select "Prime or something else" from the four options and write an email.
In the second step, select more non-order questions, and then select customer reviews.
In the third step, there is only one option, which is to write an email. At this time, you can write your complaint content, just like writing a report a violation in the background, and wait for a reply after submitting it.
 
But this is not the most direct way. The most direct way is to call: just after selecting more non-order questions in the second step, select other non-order question below, and then the third step will show phone and chat! Click chat, find the online customer service, tell your situation, and then he will ask you if you are a seller, you say yes, then he will tell you that it will be handed over to a special team, and they will contact you by email within 3-5 working days. But don't compromise at this time, you must say that the situation is very urgent, seriously affecting your store, etc., and ask him if he can call you immediately. Generally, he will say yes, and then ask you to provide your number. Then a customer service will call you immediately (it must be during their working hours, if they are not there, someone will follow up and call you when they are at work.) After the call is connected, the chat here can be closed.

Please note that this is a foreign customer service, so you must make sure that your spoken English can explain it clearly to the customer service. Report your identity, email address, and card number. After verifying your identity, you need to tell him the details. It is best to tell him in detail about each review. Then he will tell you that he will fill out a review removal form and submit it to a special review team.

Yes, as long as he is willing to fill out the form for you, it means you are halfway to success! After filling out the form, he will tell you to wait 24 to 48 hours for the review to be removed! The reviews are all direct negative reviews, so they are removed very quickly. If your bad reviews are from VP, it will probably be more difficult. This is an effective way to remove direct negative reviews left by competitors maliciously. It is difficult to remove real negative reviews from customers, so don't try blindly.

This method may easily link the buyer's account and the seller's account, so you should not use it frequently, please be careful!

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