Product Condition Buyer Complaints - Product Defect Complaint Guide

By submitting a VAT invoice, just tick the box to submit the invoice. You need to answer relevant questions, such as whether you are the brand owner of the ASIN under review, whether the brand is registered in the Amazon Brand Registry program, and select the main reason for the product defect complaint (such as misleading information on the product details page, manufacturing defects, imperfect quality control, etc.).

By submitting a POA, there is a risk of removing existing inventory. You need to select imperfect quality control and other reasons to access the appeal interface for submitting a POA, and you need to further explain the specific circumstances of the imperfect quality control (such as imperfect incoming quality inspection, insufficient inspection of goods before delivery, etc.).

Product Quality: The product or part does not function properly.

Product expiration: The product is close to the expiration date or has expired.

Second-hand items sold as new: may have signs of use or damage.

Wrong product sent: not consistent with the promotion.

Version error: inconsistent with the advertised version.

Not as described: Does not match the description on the product details page.

Product defect: Damaged and defective out of the box.

Admit violation and appeal: Depending on the type of violation, some require admitting and checking the violation, answering test questions, appealing and providing a VAT invoice (such as product quality, second-hand goods sold as new products, etc.), while others only require an appeal (such as not matching the description).

Appeal for non-admission of violation: You need to provide an explanation, describe the process and provide evidence. For certain types of violations, you also need to submit a VAT invoice.