After learning this method, you can delete 60% of negative reviews at zero cost

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On the Amazon platform, negative reviews can be said to be the real "sales killer".

Experts have calculated that 92% of consumers will read product reviews before purchasing a product, and the negative impact of one bad review requires 12 good reviews to offset.

Many sellers would think of looking for service providers, but the negative review deletion services on the market can cost thousands of dollars, which is really too much to afford.

Today I will teach you a method that can be used within the site to get buyers to delete negative reviews. Although it cannot be guaranteed to be 100% effective, it can at least reach more than 60%.

When you get a bad review, you can:

• Contact Buyer
  

• Reply to negative review

  
  

Next, we will analyze these two parts in detail:

1. How to contact the buyer

First you need to find the buyer's order number , and then you can contact him through the station message

Is there any way to find the order number of the negative review faster?

The first step is to go to the [Manage Orders] page and select the date range based on your judgment of the time of the orders with negative reviews. It can be 30 days or 90 days.

Step 2: Set the filter condition in front of the search box to [ASIN];

Step 3. Copy the ASIN of the corresponding product into the search box and click the search button.

Step 4. On the current page, press Ctrl+F (F is the abbreviation for Find) at the same time and search for the corresponding buyer's name in the input box in the upper right corner of the browser.

Note: If 0/0 is displayed, it means there is no corresponding result on this page. Then we can switch to the next page and continue searching until 1/1 appears. At this time, we will see the name corresponding to the order appear.

Now that you have found the right buyer, how do you negotiate? There is one way: Play the emotional card

You should know that in Europe and the United States, family still holds a very high position in a person's heart, and many people's Facebook profile pictures include family photos.

If you can get the other person to empathize with you, the problem will be easier to solve.

The following is what I modified based on this seller's email. So far, the effect is quite good. I sent emails to six sellers with negative reviews. Two of them deleted their negative reviews, another two changed their reviews to 4 stars, and the remaining two did not respond (I will follow up later, I believe there is still a chance to save them).

Dear xxx,

We already returned the money to you from Amazon, and we thought you already got it. But you didn't delete the review youleft before.

We sell on amazon and serve for you, and weneed a good reputation, we need make money to feed kids and our family. Soplease don't worry about the after-sale service, you can contact us at any time for any issue.

We are not the best, but we are trying ourbest to provide you the best service. We really don't want to sell bad products to our customers, but please give us time and we promise we will provide betterand better products to you.

Hope you can delete or change the reviewwhen you see this message.

Sorry again.

Best Regards!

When we encounter negative reviews, as long as we communicate with the customers attentively, show sincerity, tell them our difficulties, and even suffer some losses, it will generally not lead to bad results.

In the email, he sincerely apologized to the customer and said that he did business to take care of his children and family. It was this expression of affection that touched the customer and the negative review was successfully resolved.

However, if everyone sends this as a template, all buyers will probably see the same content in the future, and this trick will probably fail.

It is best to start from your own actual situation and exchange sincerity for sincerity, and the result will not be too bad!

What if the buyer still doesn't buy it? Reply to negative reviews to reduce losses

2. How to respond to negative reviews?

The reply should highlight the following two points:

First, apologize to the buyer. After all, when a buyer leaves a bad review, he or she is very angry. Whether it is a product problem or a service problem, the buyer needs someone to comfort him or her at this time.

Second, as a seller, you must be honest and sincere, understand clearly what the problem is so that you can help the buyer solve it, and leave an after-sales email (you can leave an email address in a comment).

The following is a comment case I saw on the Internet. I think it’s pretty good, so I’d like to share it with you.

Dear Valued Customer

Thank you for taking time to write this review. We do feel sorry to your unhappy customer experience.

Please contact us at ***(after-sales email) with your order ID and your issue. We will help you resolve it when we receive your email.

We guarantee a satisfied solution to you.

***(Brand Name) Support Team

Generally, after replying to the comment in a timely manner, Amazon will notify the buyer by email. Once the buyer emails you back, the problem will be easily solved.

By doing this, even if the buyer does not reply to you, the content of your comment will be seen by other buyers.

Many buyers look at more than just negative reviews. They also look at your attitude in dealing with negative reviews. If your attitude is positive, they will try to believe it.

As long as there are no problems with the products in batches and the listing does not have too many negative reviews, a good after-sales attitude and methods can also help you win the hearts of buyers.

The above are the best white hat techniques for deleting negative reviews. If you have any ideas, you can contact me for discussion.

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