The eternal dilemma for sellers! How to deal with this kind of loss?

Today, one of our core sellers lost nearly 100,000 yuan due to a mistake in setting discounts! This issue also caused heated discussions among sellers in the group, and many sellers held opposite opinions on how to bear the loss.

Let me first tell you the whole story.

One of the operators under this seller mistakenly set the 95% discount to 95% . As a result, more than 300 orders were placed in a short period of time. Because the value of the goods was very high, a rough calculation shows that the loss may be 100,000!

All the sellers in the group and Teacher Alice worked together early in the morning to help the seller come up with ideas to try to recover the losses.

Let me help you sort out the remedies mentioned here.

1. Immediately send an email to customer service, send the pending order number to customer service and ask them to help you cancel it (the order numbers can be downloaded in batches in the background).

2. Contact the English customer service directly. You need to consider the time difference when using this method. You can find the contact information/email addresses of the English customer service and each team by scanning the QR code at the end of the article.

3. Directly contact the Amazon warehouse where the inventory is located by phone. This is a bit difficult because the warehouse phone number is hard to find. You can search on Google Maps based on the warehouse address, and you can find the contact phone number for some warehouses.

4. If the order has been sent, you can only contact the customer to request a return. The initiative here is in the hands of the customer. You can still recover some products by writing a pitiful story to impress the customer.

Fortunately, with the help of group members and Alice, the seller worked hard all morning and finally canceled more than 100 orders, reducing the loss to about 50,000 yuan.

The customer service of the remaining orders is powerless and needs to contact the warehouse to cancel or contact the customer to return. At this time, the sellers in the group began to discuss that they had also made such mistakes in setting discounts incorrectly or stacking discounts.

But the question came back again. If the seller set the wrong discount, he must be responsible for his own profits and losses. The party at fault for setting the wrong discount this time was the operation of his subordinates. So how should the loss be shared? The sellers in the group started a heated discussion.

Originally, the seller planned to let the operation bear part of the losses, retain the monthly commission but deduct it from the basic salary.

However, many objections soon emerged from the sellers in the group. Some said that basic salary is the basic guarantee, and if commissions are retained but not basic salary, it will easily lead to employee turnover. Others said that the way of deducting basic salary is legally untenable.

Some sellers believe that even though they don't have a base salary, they still receive commissions, and their basic living expenses are guaranteed. Some sellers also cite legal regulations that stipulate that the loss they bear cannot exceed 20%.

In fact, these are nothing more than two perspectives. From the perspectives of the boss and the operator, most sellers still believe that there needs to be a certain punishment for the operator . In order to avoid the next mistake, there must be such a link. However, in the specific implementation, there will be differences due to different starting points.

If the minimum salary is guaranteed by deducting commissions, the operator can have a stable income and not go hungry. However, without the incentive of commissions, it will definitely affect the enthusiasm for operating the store in the future.

Deducting the base salary and keeping the commission will not be stable for operations . Most operations commissions are definitely not as high as the base salary. Although it can maintain operations enthusiasm as opposed to the above, operations may also leave directly after a lot of discussion.