Detailed version | How to file a complaint when facing Amazon account infringement issues?

How do I respond to a copyright infringement notification?

There are three common types of infringement on the Amazon platform: trademark infringement, copyright infringement, and patent infringement. Sellers can check their account status page daily. If there is a violation, they can check the reason next to the violating ASIN.

When you receive a violation warning, please check the reason and type of violation to facilitate further investigation of the infringement. Usually, the reasons for infringement include two aspects: infringement of the product itself and infringement of the product details page.

Through the above measures, sellers can minimize the risk of violations on product details pages, protect their legitimate rights and interests, and maintain a fair competition environment in the market.

How to file an appeal after the self-examination is completed?

After completing the self-examination process, if you believe that your product or service does not infringe any intellectual property rights, or you have received an erroneous infringement notification, you can choose to file an appeal to protect your rights.

Intellectual property infringement complaints are generally divided into two levels: ASIN-level complaints and account-level complaints.

First, you need to clearly identify the type of intellectual property that is allegedly infringed, which may include different types of intellectual property such as copyright, trademark, patent, etc.

Once you have determined the type of violation, you can then take the appropriate approach to appeal based on the specific circumstances.

There are two main types of violations at the ASIN level: suspected intellectual property infringement and intellectual property complaints.

1. Suspected of intellectual property infringement

First, if the violation displayed on the seller's account status page is suspected of trademark abuse (this violation may have different suffixes, such as suspected abuse of trademark logo, suspected abuse of trademark text, etc.), the seller needs to take the following steps to appeal:

Secondly, for other types of suspected intellectual property violations, sellers need to adopt different appeal strategies depending on whether their ASINs have been removed from Amazon’s inventory:

Throughout the appeal process, sellers should provide detailed explanations and evidence to demonstrate that they have taken appropriate steps to correct the violations and are committed to complying with all relevant intellectual property laws and Amazon policies in the future.

This way, Amazon's review team can have a more comprehensive understanding of the situation and make fair decisions when evaluating the appeal.

2. Intellectual Property Complaints

Intellectual property complaints are usually complaints of infringement initiated by rights owners.

If you admit the violation , you can request a reversal by contacting the rights owner and then selecting the "Admit Violation" option to submit an appeal. Please note that once you admit the violation, the ASIN will no longer be available for sale.

If you do not admit the violation , you need to submit a letter of authorization or license agreement from the manufacturer or right owner. For patent infringement, you can also provide utility patent/design patent invoices applicable to EU, UK, TRBR.

When the infringement affects the entire account level, the account may be suspended within 72 hours or may already be in a suspended state.

In this case, you need to take appropriate measures to appeal in order to restore normal use of your account.

Please note that when submitting an appeal, you must ensure the authenticity and validity of all documents to increase the success rate of the appeal. At the same time, carefully read and comply with the relevant regulations and guidelines of the Amazon platform to avoid further infringement.