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Sellers have encountered a lot of problems recently, and Amazon is starting to make moves again! Sensitive word crisis is coming, multiple listings are removed Recently, many Amazon sellers’ products have been removed from the shelves and their links have become disabled . It is reported that the seller of the link has received an email from Amazon to remove the product: This product has been identified as coca leaves or contains coca leaves . Cocoa leaves are prohibited from being sold and listed on Amazon . In the past week, there have been numerous cases where links on the platform have been disabled due to sensitive words: Recently, a listing was maliciously added with words such as explosives and viruses, and the link became a dog. After appealing the day before yesterday, it was marked as adult products again. I feel helpless... First it was changed into a virus explosive at 5 o'clock, and then it was retrieved and turned into an adult product. According to sellers’ feedback, the issue of links being turned into dogs due to sensitive words broke out on June 6. Multiple links were judged to be pesticides or pesticide products, and one of the sellers’ popular products was unfortunately involved. Another seller encountered the same situation: "One of my legitimate sales links suddenly became a bot. After asking the customer service, they said that the listing contained banned words. The banned words included but were not limited to Ear Candles Cocaine Heroin Syphilis Morphia Opium Coca Leaves Pinzon Synthol Synthrol or Swethol Posing Oil ." There was even a hot-selling listing with daily sales of 20,000 US dollars that suddenly went bad . It is understood that the seller did not receive any notification and the listing was directly deleted. The reason was that it was judged as an insecticide product or pesticide product. ●The sensitive word crisis is coming, what is the reason? ● Regarding the phenomenon of "banned words added to listings ", some sellers speculated that it was caused by the service providers . He analyzed: "First, the keywords of innocent sellers were deleted in batches, and some words related to drugs and explosives were added, which directly triggered the sensitive word review and caused the listing to be removed. At this time, as long as some inexperienced sellers come to the service providers to seek solutions, these service providers who were almost unable to make ends meet can make a lot of money!" However, this is just speculation, and this news may be the real reason. The U.S. Environmental Protection Agency (EPA) is cracking down on various pesticide products sold on eBay and Amazon, particularly those that allegedly mislead the public about their suitability for preventing COVID-19 . Both Amazon and eBay were ordered by the EPA to stop selling these products. The EPA said that several of the products targeted by the order were sold with various false or other misleading claims related to the new coronavirus. The EPA issued an executive order instructing these companies to stop selling or distributing 70 related products, including sprays, insecticides, lanyards and other products that claim to have anti-epidemic effects. The EPA requires these companies to remove these products from their websites and provide proof that they have been removed. So it is also possible that Amazon is cracking down on these products, and any listings containing these words will be removed from the shelves. In addition to the listings being turned into fakes, many sellers have also had their accounts blocked ! Amazon account associations frequently occur, and many stores are blocked● Recently, some sellers posted on the forum that Amazon had disabled their accounts. According to Amazon, their accounts were associated with other accounts, which violated Amazon's sales policy. Below the post, several sellers stated that their accounts had also been suspended by Amazon. Among the sellers whose associated accounts were blocked, there are some Amazon sellers with a long operating history. It is reported that one of them has been doing business on Amazon for 6 years and has never violated any regulations, nor has there been any complaints or dissatisfaction from consumers. All orders are shipped using FBA logistics, but for some reason, he suddenly received an email notifying Amazon that his account was blocked. A seller said that he only had one account, but it was blocked by Amazon due to account association, and he only operated on the US site and not on other sites. Amazon’s reasoning was that “the current selling account was found to be associated with another selling account that violated our policies and is therefore not allowed to sell on our site.” Some sellers said that Amazon seemed to have a bug and the machine program became particularly crazy. Due to their association with some accounts that were previously banned from selling, Amazon blocked the accounts of dozens of sellers. The good news is that some sellers said that their accounts that were mistakenly deleted have been restored and Amazon has responded.
After the seller worked hard to provide evidence and submitted all his real information, the Amazon platform reviewed and reactivated the seller's account!
It should be noted that the factors that affect the association of Amazon accounts are mainly account information, network environment, multi-account operation IP address, browser fingerprint, etc. Sellers must pay attention to this when registering. ● Account association occurs frequently, what should sellers pay attention to? How to deal with it? ● The editor consulted industry insiders and summarized some knowledge about account association based on their experience, hoping to reduce sellers' losses. You can use the same person's credit card for different accounts, but you must ensure that the credit card numbers are different; Regarding the US dollar payment card, different accounts on the same site need different card numbers, that is, different accounts on different sites need to ensure that the card numbers are different. When binding the payment card and authorizing it in the Amazon backend, you need to log in the payment card in the backend; Purchased accounts are very dangerous. Account association can easily occur. Moreover, many purchased accounts have a so-called "warranty" period. After this period, no one will be responsible. In this case, the money spent on purchasing the account will be wasted. The same set of information is used to register different sites, which may cause association to some extent, so be careful. If sellers accidentally make mistakes and their accounts are deactivated, they should actively appeal and reactivate their accounts.
According to the experience provided by Amazon, sellers should first file an appeal to reactivate their accounts and follow the instructions in the communication received from the account; after activating the account, use the relevant link to file an appeal. At this time, you need to provide detailed information to explain why the two accounts are linked, how to resolve the violations of the account regulations, and how to prevent this problem from happening in the future. In addition, sellers who have experienced association have also provided more specific unblocking solutions: prepare all Amazon account information that may cause problems and relevant information for each account to prove that the accounts are normal and legal, send the first appeal email to Amazon, and provide all proofs and information to the platform. |
