Some sellers concluded that in the cross-border e-commerce industry, the platform is always the biggest winner, followed by consumers, then domestic freight forwarders and other service providers, and finally sellers. Are cross-border sellers, who are self-deprecatingly called living at the bottom of the food chain by many sellers, really living such a humble life? Indeed, sellers are often threatened by freight forwarders, seller followers, and buyers. Especially when sellers are threatened by freight forwarders, when you type the two keywords "freight forwarder" or "logistics provider" in major forums, the following two contents are often the most common: Recently, another seller said that he was threatened by the freight forwarder, " If you don't pay, I will kill your store " happened again... The freight forwarder threatened to kill the seller's store On November 3rd, I shipped out 45 pieces of goods. I was out of stock at that time and needed to issue a red order urgently. I asked for quotes from the freight forwarder early in the morning and wanted to ship the goods by express delivery as quickly as possible. So when I asked for quotes, I also asked about the express delivery price, not sea or air freight. As the saying goes, a guilty conscience is the beginning of a thief's heart. This saying is very appropriate for this freight forwarder. He tried every means to retain the goods before delivery, but ignored them after delivery.
Because the seller asked about the price of express delivery, he thought the freight forwarder had sent him express delivery. Unexpectedly, the seller's 45 pieces of goods took a month to arrive. When the seller asked whether it was shipped by air or sea, the freight forwarder said it was shipped by air. As for why it was so slow, the freight forwarder replied that it was due to the riots. But before the goods were fully delivered, the freight forwarder came to ask the seller for money . The way the freight forwarder asked for payment from the seller was also shocking. They directly said that the goods would be seized if the seller did not pay . Then they said that they had notified Federal to seize the goods and would take the goods from Federal to their warehouse and would not help the seller deliver them. The seller said that because the cooperation was based on cash on delivery , and the price agreed upon was for express delivery, but it took nearly a month, so it was unreasonable for them to ask for payment based on the express delivery price. The more terrifying thing is yet to come, because the seller accused the freight forwarder in the WeChat group of not responding to messages, being very unscrupulous, charging the express price but sending the goods by air. That night, the seller received a threatening text message from them, saying that they would destroy the seller's store . The seller’s bank account was then frozen ( freezing a bank account does not require a password, only the card number, name and ID card are required. Because the seller had sent the ID number to the freight forwarder, the freight forwarder took this approach ). When the price was discussed later, the seller refused to pay according to the express price. The freight forwarder threatened again, “Don’t think you are far away from us. We know your address, we have your Amazon account, and we have the Amazon label. If your Amazon account goes down, don’t come to us. ” After this happened, the seller couldn't help but complain to the editor, and hoped that the editor would post it to let more people know. Considering that the freight forwarder would retaliate against the seller later, the seller also said that if there is a freight forwarder who asks the service provider to give a bad review, don't accept the order, don't let this bad guy continue to make trouble and pollute the cross-border business. Unreliable freight forwarder leaves sellers with two years of deep pit Coincidentally, another seller complained to the editor that he was cheated by the freight forwarder. I have a product on my UK site, and I have been selling it for 2 years without any follow-up sales. Suddenly one day, a follow-up seller in the UK was selling it at a price 0.02 pounds lower than mine. What's even more infuriating is that the follow-up product was the one I had shipped, and the label was exactly the same, but the other party just printed his own label and covered the original label. The seller said that this situation was caused by a mess left by a freight forwarder he had worked with two years ago. According to the seller, he found a freight forwarder two years ago to send hundreds of boxes of goods to the UK, which were eventually inspected by British customs. After two weeks of trouble, the customs finally released them. I thought I could happily sell the goods, but I got this news: because the goods were stored in the customs warehouse, the customs required the freight forwarder to pay hundreds of thousands of euros in storage fees . The cost was too high and the freight forwarder could not afford it, so he decided to give up the goods and compensate the seller accordingly. The service provider has a harsh message for sellers: Don’t stock too much goods during the peak season! (Source: Maiwen) |
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