Will your account be blocked if you open a case on Amazon? Not true! Here is the authoritative answer

Recently, the news that "FBA sellers' stores were closed due to filing claims" has dominated the headlines of major forums and public accounts, and the small Amazon community has suddenly become panic-stricken.

Everyone knows the cause of the incident, so I won’t go into details here. However, the editor learned that the seller later revealed that he had opened more than 30 cases in one day to get an FBA refund from Amazon. Could this be the reason for the account being blocked? What does this “suspected commercial fraud” mean?

A senior seller said that Amazon sometimes "goes crazy" and sometimes "accidentally kills" sellers, but this seller's account was probably not "accidentally killed". He submitted inappropriate or a large number of repeated requests in a short period of time, abusing Amazon's sales partner support services, which led to the account being blocked . According to what the seller said, after reading Amazon's claims policy, the platform does have a clear statement that "sellers are prohibited from submitting claims frequently and multiple times in a short period of time."

▲Amazon replied to the seller’s email that the account was blocked due to “multiple improper refund requests”

The big seller also revealed that Amazon has a variety of reasons for blocking accounts. For FBA claims alone, in addition to frequent case opening, illegal appeals (such as false reporting when there is no difference in the goods, or even providing forged logistics documents) may also lead to store closure. In addition, many sellers now particularly advocate black technology, such as breakthrough delivery, refurbishment, etc., which require many cases. If it happens to overlap with "claim opening" in the same cycle, resulting in "frequent case opening", the probability of account blocking will naturally increase greatly.

At this point, some sellers may have questions, "Amazon FBA warehouse errors are real and considerable. Can we sellers just silently bear the loss of real money and not get a refund?"

Definitely not! Amazon FBA claims and refunds are not some black technology, but a business supported by clear rules issued by the platform . It is completely in line with the rules for sellers to "reasonably and compliantly" file FBA claims and refunds with Amazon (note that it is "reasonable and compliant") There is no doubt that claiming for refund is a right granted by Amazon to FBA sellers.

▲Introduction to “FBA Claims and Refunds” in Amazon’s backend

Regarding Amazon FBA claims, Linggou Refund, the first fully automatic claims and refund tool in China, has established cooperative relationships with many Amazon top sellers and has always maintained a "zero accident rate". "Amazon FBA claims safety must be put first, and refunds must be obtained under the premise of ensuring reasonable compliance. As long as the complaint is reasonable and compliant, there will be no problem. "

Sellers who make claims on their own have a low chance of getting approved because they are unfamiliar with Amazon's policies, lack specificity in their claims, or submit insufficient or incorrect evidence. After multiple invalid claims, they receive Amazon's account suspension emails. In response to this, Linggou Refund said that before making an FBA claim, you must understand the platform's policies as thoroughly as possible, and you can only initiate a claim after finding out the actual discrepancy in the data. You can also follow up further after receiving a response, and control the frequency of cases within a reasonable range . Only in this way can you completely prevent the situation of "opening multiple cases in a short period of time leading to account suspension."

▲ Linggou refunds a seller with annual sales of tens of millions of US dollars. A screenshot of the case release frequency from 2018 to 2021. It can be seen that the case submission time is very scattered.

Linggou Refund also stated that FBA claims must also be compliant. All complaints must be based on the existence of real differences in the store, and the documents required by the platform must not be smeared, altered, or forged . Linggou Refund said that it would rather not claim than forge false evidence. If the platform catches you, your store will definitely not be saved.

▲ Linggou refunds have dedicated claims personnel to assist and advise sellers to provide documents for claims

From requiring postcards and video authentication for new account registration to controlling the case frequency of claims and complaints and the compliance review of documents and documents, "compliance" will undoubtedly be a routine operation of Amazon for a long time in the future, and both the review mechanism and the monitoring intensity will continue to tighten. For example, when claiming a refund, even if you ask a service provider for assistance, you must ensure that the service provider is "reliable", ensure the security of the account, and operate in accordance with Amazon's requirements to ensure the absolute safety of the store.