Blood loss! Amazon's "black hand"! Sellers' orders dropped 6 times, FBA shipping costs soared...

As an FBA seller, delivery fees are an inevitable expense. Many sellers strive to improve the packaging when shipping and try to reduce the volume.

But sometimes Amazon’s survey makes sellers cry!

Recently, a seller complained in the community: Amazon made a mistake in measuring the size, which resulted in FBA fees. He opened a case to request re-measurement, but it was closed in seconds. He was almost devastated!

Below is the measurement screenshot posted by the seller!

Coincidentally, some sellers also encountered similar situations!

The seller is confused: I clearly measured it myself, why is there such a big difference with the official one? The reasons may be in the following aspects!

After doing FBA for a long time, various disputes are inevitable. So, how can we avoid the packaging size being mismeasured by FBA? Or if it is mismeasured, how should we deal with it? Here is Leetreasure's point of view!

First of all, try to choose better packaging boxes when shipping. The overall cycle of cross-border logistics is relatively long, and the boxes are squeezed and easily deformed. FBA warehouse measurements are laser scanned, so even a little protrusion will lead to wrong results.

If you find that the size is wrong, prepare the self-measured size diagram, mark the longest side size, second longest side size, shortest side size, and weight. If the review has a product packaging picture, it is best to attach it.

Then there are two ways to open a case. One is to call the logistics team (there is only Chinese customer service in the retest, and the English phone is also answered by Chinese customer service) and ask them to transfer it to the warehouse team for processing. The other is to make suggestions and open an English email case. The other is to send a complaint letter to my brother-in-law's email.

If you have re-measured twice in the past 60 days, Amazon customer service will automatically reply with the same re-measurement data. In this case, it is not recommended to open a case! You can only offset this part of the cost from the selling price!

Or you can ask customer service to change the warehouse to retest, as the products are separate.

In this whole process, sellers can only control the quality of the packaging boxes, and they need to take precautions. Otherwise, for small and medium-sized sellers, the invisible extra costs will be enough to make them suffer!

In addition to the Fba measurement error being criticized by sellers, the Amazon system has also been criticized recently, and some sellers’ sales have dropped sharply as a result!

Recently, a seller asked for help in the community, saying: Sales have dropped a bit recently, and it’s a headache...

In addition, a large number of sellers found that their normally synchronized international reviews were all split. The reviews were still shared, but the star ratings were not added up. When they opened a case to ask customer service, the answer they got was: this was automatically captured by the system.

It is not clear whether Amazon's global review sharing rules have changed or whether Amazon is conducting a large-scale rectification. Sellers should be cautious in the near future to avoid being implicated!