Blocking accounts to protect rights? Amazon officially responds to the mask controversy

▲ The seller logged into his account and found that it had been cleared

It is understood that on the afternoon of the 7th, the sellers who were defending their rights live broadcasted on social media and received some response. The police arrived at the scene and filled out and submitted information. One of the items in the form involved the frozen amount.

▲ The picture comes from the rights protection sellers communication group

On the afternoon of May 8, Sina Finance, Phoenix Finance, NetEase News, Huxiu, The Paper and other media outlets all published articles reporting on the incident. Immediately afterwards, a seller said that he was being interviewed by a reporter from Southern Technology and would provide him with as many relevant seller voices as possible.

▲ Screenshots from NetEase News and Phoenix Mobile

After coordination from multiple parties, the sellers who came to defend their rights received the registration information below, and the sellers’ demands were responded to.

▲ The picture comes from the rights protection sellers communication group

After publishing the article " Many sellers gather at Amazon Shenzhen office to defend their rights? Amazon responds..." , sellers left comments one after another, some crying, some scolding, some supporting, some looking on coldly...

In addition to a number of sellers, cross-border industry leaders and media have also expressed their views.

▲ Screenshot from the official account: Cross-border e-commerce wins business

▲ Screenshot from the official account: Cross-border e-commerce wins business

▲ Screenshot from the official account: Home of Cross-border E-commerce Newcomers

▲ Screenshot from the official account: Foxde

Regarding this rights protection incident, someone even wrote a limerick to denounce Amazon:

It can be seen that the demands of these rights-defending sellers are to get their accounts and store balances back.

In March, as long as the category review for masks is passed, masks and other supplies can be sold on the Amazon platform.

On March 6, Amazon issued a notice about excessive price increases, warning sellers that those who violate the fair pricing policy will have their sales accounts suspended and all their listings removed.

On March 10, Amazon officially announced that in order to solve the problem of rising mask prices, the platform has deleted 530,000 high-priced products based on coronavirus price fraud and closed 2,500 Amazon accounts, a large part of which are Chinese sellers.

At the same time, Amazon has also set up a special team to search and investigate whether high-demand products, such as protective masks and hand sanitizers, are "unreasonably priced."

On March 24, Amazon reopened the mask category for review, but did not accept sales in the personal care and health category, and did not accept second-hand or refurbished products.

At the end of March, many popular mask products were forced to be removed from Amazon.