What is Shopee Cash on Delivery? Shopee Cash on Delivery Review

Support cash on delivery sites

Cash on delivery in Taiwan

• Shopee Taiwan supports two payment methods: COD (cash on delivery) and Non-COD (non-cash on delivery).

- Non-COD packages require the buyer to complete the payment of the goods and shipping costs online when placing an order. This can be done by credit card, bank transfer, etc.

- For COD packages, the recipient will be charged for the goods and shipping fees through 7-11 convenience stores. Buyers do not need to make any online payment after placing an order.

• Cash on delivery service is not currently supported.

Tips

1. Shopee Auction Taiwan supports the Black Cat Home Delivery logistics method, which requires online payment before delivery. For products with higher value, it can be set to Black Cat Home Delivery as appropriate, and the merchant needs to bear the handling fee paid by the buyer's credit card. The disadvantage is that the opening rate of local credit card online banking in Taiwan is not very high. Many Shopee users cannot complete online payment and are more accustomed to cash on delivery. The conversion rate of products set to Black Cat Home Delivery will be affected.

2. After the customer places an order, we will review the user's pickup rate, and be cautious when shipping to new users or customers whose pickup rate is not 100%.

3. If the user still does not pick up the goods after the second reminder from the platform, the merchant can fully communicate with the user and try to persuade him to complete the order. Shopee users are all real-name users, and their ID cards are required to pick up the goods. If they do not pick up the goods many times, their accounts will be blocked. Therefore, it is also necessary to let users know the seriousness of not picking up the goods.

FAQ

1. For a cash on delivery order, the buyer’s information does not include a name, and the store will not allow me to pick up the goods?

This type of express delivery will not be returned to the seller, and the buyer cannot pick up the goods. It is recommended that buyers fill in the correct name that matches their ID name when placing an order, because buyers need to provide ID to pick up the goods. The seller must check and confirm the buyer's name before shipping.

Avoid being unable to pick up your package due to name issues.

2. For Taiwan cash on delivery orders, what should I do if the buyer does not pick up the goods or reply to messages? Is there a relevant penalty system for buyers?

• You can contact local customer service to help contact the buyer.

• If the buyer fails to pick up the goods three times, the system will cancel the cash on delivery qualification for 1 month.

• If the buyer fails to collect the payment several times, his credit rating will decrease.

3. What should I do if I am worried that the buyer will not accept the goods?

If you are really worried about the cash on delivery, you can click cancel order and select "This buyer is not eligible for cash on delivery" as the reason for cancellation. Please make sure you really click this reason, and if the buyer is still willing to place an order, just choose another payment method.

4. How reliable is the buyer’s pickup record?

The buyer's pickup record is based on the buyer's past order records and can be used as a reference for the seller, but this information is not used to 100% accurately predict the buyer's future order status.

5. What should I do if the buyer does not pick up the goods for cash on delivery (COD)? Can it be delivered again?

There will be no redelivery. If the order amount exceeds NT$640, Shopee will return the items in the order to the seller free of charge. If the amount does not exceed NT$640, it will not be returned.

6. For cash on delivery orders, can the delivery time be extended?

There is no function to extend the pickup time. Cash on Delivery orders that are not picked up within seven days will be returned to the Taiwan Logistics Center and will not be delivered again.

7. What does store closure mean? How to deal with it?

• Store closure means that the store where the buyer instructed to pay on delivery is closed, and the buyer needs to go to another store to pick up the package.

• Buyers can contact Taiwan customer service directly by phone.

8. After the store closed, I changed the address online, but there was no response. What should I do?

• It is recommended that buyers fill in the new address in the website message or call the local customer service in Taiwan to inform the new store.

Note: If multiple information is provided, the first information received will generally prevail.

9. What should I do if the store is closed and the logistics information cannot be found?

• The logistics status cannot be checked when the store is closed and transferred. The buyer needs to provide a new store to get a new status. The specific processing method is as follows:

- Shopee will send a PN (internal message) and the buyer can fill in the new store in the PN;

- Please call Taiwan customer service at 02-66366559 and inform them of the new store.

- The above delivery will be rearranged within 2-3 days.

References