What is Shopee Taiwan YTO? Shopee Taiwan YTO Review

YTO delivery

• For Taiwan delivery steps, please refer to the "Logistics Guide for Sellers on Taiwan Site". The "Goods Handover Form" mentioned therein is optional. However, please be sure to keep a record when shipping, which domestic express delivery number corresponds to which Taiwan express delivery number (starting with G), so that if YTO misses a piece, Shopee can communicate and handle it in time.

• Once the products are scanned and put into storage by YTO, the order will automatically become “in transit” without the need for manual operation.

Packing size

• Regarding Super Material (Taiwan): The volume of the parcel for store delivery must be < 45cm*30cm*30cm, and the longest side must be < 45cm; if one side is 30~45cm long, the other two sides must be < 30cm; the total length of the three sides of Black Cat Home Delivery is <150cm; the weight of store delivery must not exceed 5kg, and the weight of home delivery must not exceed 20kg. For details, please refer to the "Shopee Platform Logistics Guide" or call the YTO International Customer Service Department for inquiries.

• Each Taiwan order corresponds to a Taiwan package and a Taiwan waybill number. If the buyer orders multiple items and the package exceeds the capacity, you need to communicate with the buyer and ask the buyer to place the order in batches, and then you can ship the items in batches; or ask the buyer to place a new home delivery order. YTO does not accept multiple packages for one order, and the goods will be returned by YTO in this case. The package that exceeds the capacity will be returned to the seller and will not be shipped.

Taiwan Specialty Products

• Products that can be accepted through Taiwan Special Channels include: sex toys, glasses, speakers, watches, communication equipment, electrical products, cosmetics, health products, and tea (each ticket for store delivery cannot exceed 5KG, and home delivery cannot exceed 20KG). Among them: power banks, pure lithium batteries, and liquid products such as perfume, hair spray, nail polish, and essential oils are prohibited from being shipped and need to be removed from the shelves. Microphones, Bluetooth speakers, and balance bikes with non-removable batteries that are easy to touch the switch to cause light, heat, and sound need to be removed from the shelves. Other cosmetics such as creams and masks do not need to be removed from the shelves for the time being.

• For the Taiwan site, if the product is a special item, please check “Special item” on the product editing page. Otherwise, if the product that should be a special item is sent out as general goods, the entire batch of packages may be detained by customs. At that time, Shopee will have the right to pursue the losses caused by the seller’s negligence.

Logistics costs

The logistics channel of the station is: Yuantong; every 500 g/t

Suppose you made a product weighing 1.5 kg

General goods: 0.5×70+1×30=65 New Taiwan dollars (14.2)

Special price: 0.5×90+1×40=NT$85 (18.6)

Development process

Starting from September 20, 2018, the YTO logistics channel of Shopee Taiwan site will be incorporated into Shopee’s own logistics channel SLS. After the adjustment, the logistics timeliness, package size and weight restrictions, logistics cost settlement method, special restrictions and regulations of logistics channels, shipping address, package query, prohibited categories, etc. will remain the same as the original YTO logistics channel.

FAQ

1. What should I do if there is no update on the status of the shipment for a long time when sending it to YTO International Department?

• If the goods have not been signed for for a long time, the seller is requested to inquire with the domestic logistics company himself. The platform and YTO are not responsible. If the goods have not been signed for more than 5 days, it is recommended that the seller cancel the order and ask the buyer to place a new order.

• If the international department of YTO has signed for the package, the seller will give the domestic and international logistics order numbers to the Shenzhen customer service or account manager, and ask them to contact YTO customer service for inquiries. If YTO still cannot find the package after more than 5 days, the seller will collect relevant evidence and claim compensation from YTO. If the goods are lost when they are sent to the domestic YTO transit department, or YTO refuses to acknowledge the receipt,

2. How to deal with this situation?

• If YTO Express replies that the package has been signed for but the package is not found, it may be a problem item (such as a headerless item). In this case, you can ask your account manager to assist in the inquiry;

• If the package cannot be found, it is possible that the seller missed it or sent it to the wrong address. If the seller insists that he did not miss it or sent it to the wrong address, please collect relevant evidence and contact YTO to make a claim.

3. At the Taiwan station, sellers need to ship goods to YTO’s Shenzhen warehouse. How to prevent package loss?

When shipping the goods, the seller can include a cargo delivery note in the package to indicate the number of pieces of goods, and ensure that the waybills are affixed and there are no abnormalities such as missing pieces or duplicate waybills, in order to prevent the package from being lost and there is no basis for claim.

4. What is the process for YTO’s lost item compensation?

For confirmed lost items, YTO will first transfer the money to Shopee. After receiving the payment, Shopee will transfer the money to the seller on the next settlement day.

5. When printing the label, what should I do if I find that the buyer’s name is a nickname or incomplete?

Do not ship the item, contact the buyer in time to cancel the order, and place another order after changing the name. Because an incomplete name will slow down customs clearance and affect logistics efficiency, please explain the importance of the recipient's name to the buyer in time, and you can also remind the buyer in the chat before the buyer places an order.

6. What should I do if the printed label is blurry and unclear?

The label is printed in a 10*10 ratio to ensure clarity. Arbitrary stretching of the barcode may cause YTO to be unable to scan the item.

7. If the same buyer places multiple orders, can they be sent in the same package?

No, if the same buyer places multiple orders and pays for shipping, please ship according to the order. One order in the system can only correspond to one logistics number.

8. After placing an order, the buyer requests to change the delivery address and phone number. How to handle it?

• Once an order is generated at the Taiwan site, the information has been sent to YTO and cannot be modified. The only option is to cancel the order and ask the buyer to modify the correct address and phone number and place a new order.

• Special circumstances: If the buyer needs to change the address and phone number after placing an order with Black Cat Home Delivery, they can contact YTO Customer Service to make the changes; store accessory information cannot be modified.

9. How long does the customs inspection take?

Normally 3-7 working days

References

• 1. Shopee Taiwan's YTO logistics channel will be merged into its own logistics channel SLS: Tencent [cited on 2018-09-03T16:00:00.000Z]