If the seller fails the first video verification and does not find a channel for the second verification, he can try to call or open a case with the performance team to explain the reason why the video verification did not pass at that time. It is recommended to send an English email or make an English phone case in the early morning of China time. It is more likely to connect with English customer service and apply for a new video application appointment. Email for video verification: [email protected] Legal person's ID card and business license (both original) Credit card bills, utility bills (within 180 days) Product and supply chain information, including purchase contracts, VAT invoices, brand certificates/authorization letters |
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