Amazon’s reasons for blocking accounts are too outrageous, just because sellers frequently open cases?

I believe that everyone can talk about the experience of complaining about Amazon’s customer service for three days and three nights 😂.

But in the end, it was found that emotional catharsis could not really solve the problem. Some people even stayed up late, and sellers who needed to arrange for off-site promotion of celebrity videos ( if you have relevant Amazon celebrity service needs, you can consult Cross-border Ant, customer service V: kjxyb001 ) submitted cases in English or called customer service because they understood that it was meaningless to entangle with unprofessional customer service.

Recently, many Amazon sellers have found that their product links have been mistakenly removed from the shelves, and their coupons have been frequently wrong, which has made everyone feel very anxious and uneasy. At this time, the first reaction of sellers is usually to open a case and seek help from the Amazon customer service team, hoping to find out the cause of the problem.

However, the quality of Amazon's customer service is uneven. It often takes a long time to understand what the seller is saying, and the problem is passed back and forth, which makes the sellers even more angry.

Yesterday, a seller reported that his account problem had been delayed for four months, and after the customer service team repeatedly shirked and transferred the problem, it was still not resolved. The seller was frustrated for a long time, lost control of his emotions, and even made radical remarks, threatening that "if you don't solve it for me, I will go to you offline to cause trouble."

Such impulsive behavior not only failed to solve the problem, but also violated Amazon's sales policy and seller code of conduct, which ultimately led to his account being banned.

Therefore, when sellers encounter problems, they still need to deal with them calmly and stay rational!

For buyers, Amazon's customer service is friendly and professional; however, for sellers, the situation is quite different. Customer service is unprofessional and irresponsible. In the past, there were cases where the account was blocked due to insulting customer service, and later there were cases where the account was blocked due to frequent opening of cases.

Before the peak season arrives, the most feared thing is that the store will have problems! When we encounter troubles at this time, we need to stay calm and rational. We should reduce our impulsiveness, increase our ability to respond flexibly, and welcome the upcoming sales peak in the best condition, looking forward to continuous orders!