Amazon’s “refund only” policy has taken effect on the US site, and some sellers have been taken advantage of!

The overseas version of Temu has successfully launched a refund-only after-sales policy on its own, which has been imitated by many cross-border e-commerce platforms! As a cross-border e-commerce giant, Amazon finally couldn't stand it! The "refund-only" policy is finally here!

Following Amazon’s launch of its low-price mall, it launched a new feature to all Amazon sellers yesterday - "Amazon Logistics Returnless Resolutions". This policy will be officially launched to FBA sellers in the United States from August 2024 , marking a new era in e-commerce return processing.

According to the description in the email, this new program aims to help sellers simplify the return process by providing buyers with a full refund without requiring buyers to return the product! Amazon also said that signing up for this program can reduce the costs associated with returns.

Note: This refund without return function still has prerequisites. According to Amazon's policy:

Sellers who need to enable it can enable it manually. The path to enable it is: 👉🏼Backstage [Settings]--[Amazon Logistics]--Scroll down to [Amazon Logistics Return Assessment and Ownership Settings]--Click [Edit] to confirm

In addition, sellers do not need to pay additional fees for the "refund without return" policy, but it should be noted that a certain administrative fee will be deducted from the sales commission refund.

Sellers can manage Amazon Logistics Return Reports to view the return status of specific buyers who have enabled the refund without return solution in real time, thereby enabling full monitoring and management of the return process.

Although only refunding does sound outrageous, unlike the previous European site that received a lot of criticism for only refunding, after the US site launched the "refund only" mode, the sellers' feedback was actually mixed.

Some industry insiders bluntly stated that Amazon's move is likely to attract "freeloaders" to take advantage of loopholes . It is understood that there are currently special gangs that use refund-only services to blackmail sellers, and a large number of free tutorials are widely circulated on the Internet.

Not only that, as soon as the new policy was launched, some sellers' stores had unexpected problems - the post came from Zhiwubushu. Currently, the seller's order amount is only 11.99, but the buyer's withdrawal requirement is 75$. Currently, we are waiting for the customer service to investigate and respond to the case, and there is no update with the result.