Amazon common QA, improve your Amazon skills every day!

5. How is the total number of SKUs in an inbound shipment or Amazon fulfillment center calculated?

Answer: The total number of products in the FBA warehouse is equal to the sellable quantity + the unsellable quantity + the reserved quantity + the inventory quantity.

6. Can I still send FBA since the UK VAT has not been issued yet?

Answer: It can be shipped through the freight forwarder’s double customs clearance and tax-inclusive channel.

7. The status of the shipment I created is already in "Processing", but I found that an ASIN was selected incorrectly. Can I delete this shipment? Will it affect future delivery performance?

A: You can delete it without affecting performance. However, it is not recommended to delete the created shipping plan frequently.

8. I deleted the delivery plan for unfinished shipments. Will this affect the delivery quantity limit of the product?

A: After the delivery plan is deleted successfully, the delivery quantity limit will be restored to the same as before.

13. How should we deal with unsaleable goods that are returned to the warehouse?

A: For inventory items classified as defective or damaged by the buyer, sellers must submit a removal order within 30 days of the return item arriving at the Amazon warehouse, or they can request Amazon to automatically return or dispose of the unsellable inventory.

14. How long does it take for the buyer to choose to return the product after receiving it?

A: In most cases, buyers can request to return the product within 30 days of receiving the goods. However, Amazon may make exceptions based on specific circumstances and accept return requests after 30 days of receipt.

15. If the buyer does not return the product to the warehouse, how will Amazon handle this situation?

A: In most cases, if the product does not arrive at the Amazon warehouse within 45 days after the buyer requests a return, Amazon will charge the buyer for the product and deposit it into the seller's account.

16. If the buyer chooses to exchange the goods, does the seller still need to pay any fees for such orders?

A: Sellers do not need to pay any fees and of course will not receive payment for exchange orders.

17. I created a removal order in the background. Can I release the inventory capacity?

A: As long as the seller successfully creates a removal order, the inventory capacity will be released immediately.

18. What should I do if my product is copied and sold by Amazon’s second-hand warehouse?

A: Either you wait for the second-hand product to be sold, and the follow-up sale will automatically disappear. Or you can find a buyer to buy the second-hand product.

19. The automatic advertisement has come up with several good words. Is it better to use a manual phrase or a manual precision phrase?

A: It depends on the keyword attributes. Broad keywords are preferred, while long-tail keywords are recommended to be targeted.

20. I am running a new store. Do I need to join the Amazon Transparency Program?

Answer: Participation in the transparency plan has nothing to do with whether the store is new or old. The purpose of participating in the transparency plan is more to prevent copycat sales.

21. Will “pending” orders occupy the seller’s inventory?

A: Yes, pending orders will occupy the seller’s inventory and will generally be displayed in the reserved quantity.

22. What is the basic idea of ​​Amazon’s operation?

A: Pay attention to the details of the product listing page (conversion rate) -> differentiate the product title, main image, price, and rating star rating from competitors (click-through rate) -> after completing the first two steps, start advertising and participate in flash sales for promotion (exposure);

23. If the goods are lost in the FBA warehouse, what standards does Amazon use for compensation?

Answer: Amazon generally considers the following three factors to determine the compensation standard: ① Your sales history; ② The average selling price of such products on Amazon; ③ The historical selling price of your ASIN.

24. What should I do if my product is judged to be a medical device?

A: If the product is indeed a medical device, you can only submit the information for category review. If it is not a medical device, check whether the listing contains medical-related keywords, delete them, and then contact customer service to file a complaint.

29. One of my products has been complained of infringement of appearance patent due to an accessory problem. Currently, only this ASIN has been deleted, and everything else is normal. Will it affect my account?

A: First check if you have received any notification emails from Amazon. If you have not received any notifications and there is no problem with your account, then you are generally fine. Generally, if it is not a big brand infringement, the ASIN will be deleted without affecting the account.

30. The products in the shipment have not been received yet, but the shipment status has become "Completed". What is the reason for this?

A: It may be because you have not shipped the goods for a while after creating the shipping plan. If the goods are in transit or have been prepared for shipment, you can open a case and contact customer service to reopen the shipping plan.

31. If two different FBA shipment plans are sent to the same warehouse, can they be shipped together?

A: For the freight forwarder, the same warehouse address can be sent as one shipment. The only detail you need to pay attention to is not to put the wrong label on the outer box.