Recently, Amazon has adjusted its FBA refund claim policy.

The core of this adjustment to the claims process is to shorten the claims time from the maximum of 18 months to 2-4 months, which has a relatively large impact on sellers!

In simple terms: Amazon no longer gives you such a long window period for tracing claims and has increased the proportion of automatic compensation. This means that sellers who are not automatically compensated by Amazon must open a case within two months , so the time left for sellers becomes very short!

If you do not file a claim in time according to the latest time limit, the amount you should have received for the claim may become a loss of lost goods because you missed the claim time limit. (The rules are set by Amazon, and this policy is made because they do not want to spend more money on sellers to increase the cost of claims!)

Interpretation of claims policy and countermeasures

Amazon released the following notice on its FBA refund claim policy. It is quite long, so I will briefly summarize it in the following two points:

a. Amazon turns on automatic compensation (useless! Many compensations you should receive will be quietly withheld)

b. The claim settlement period is shortened (important! If the claim settlement period is shortened, the seller will not have enough time to apply for compensation)

① Amazon turns on automatic compensation (useless! Many of the compensations you should receive will be quietly withheld)

Starting November 1, 2024, Amazon will automatically and proactively compensate for inventory lost in FBA warehouses. This new policy includes claims related to warehouse loss, damage, and buyer returns . 🌾

For lost or damaged inventory, if the seller does not receive automatic compensation, they need to submit a claim manually (must be submitted within the specified time, no later than the deadline!)

For example : you spent real money to purchase that batch of goods from the supplier, and then transported them thousands of miles to the Amazon FBA warehouse; in the past, we sellers had 180 days to leisurely calculate the loss of Amazon items and file claims, but now it has been shortened to only 60 days!

This point is overlooked by many people. The consequence of neglecting it may be that some of the compensation amounts that could have been obtained may not be obtained later.

Especially for some small and medium-sized sellers, they may not be very professional in claims and do not have enough energy to pay attention to it. Two months have passed quickly and the lost goods can no longer be claimed back!

Some big sellers often encounter the situation where they send out too many shipments and do not have professional staff to file claims with Amazon. As a result, they will not be able to successfully file claims in time within 2 months, resulting in a large amount of funds being lost!

Attention everyone! 🔥Starting from October 23, 2024 , Amazon has made major changes to the FBA claim policy, and the claim period has been significantly shortened from the original 180 days to 60 days! What does this mean? 📉

In simple terms, you could previously trace back lost and damaged inventory within six months to make a claim, but now you can only trace back two months ! For inquiries about off-site promotion and celebrity video services, please contact customer service: FLA66668888 For example, if you claim before October 23, you can review the inventory status of the past six months and make a claim if you find lost or damaged inventory, because the claim period at that time was 180 days.

However, after October 23, the new policy takes effect and you can only claim for lost or damaged inventory within two months, and the claim period has been shortened to 60 days. 😱

So what to do? 🤔

Seller friends, take action now! 💪 Check your FBA inventory data to see if there has been any loss or damage in the past six months. If so, quickly submit a claim application during the existing 180-day claim period. Don't miss this opportunity! ⏳

After this period, you can only claim for lost goods within 60 days, and time is very tight. Make sure that every lost item is compensated, otherwise your loss will be greater! 📦💸

③How do sellers deal with FBA shipment claims?

Zhaodanmao Cross-border consulted professionals in the industry who are responsible for FBA claims, and their advice is:

① For large sellers with high delivery frequency and large number of shipments, it is necessary to arrange a special operator to handle the FBA claims project , otherwise it will be difficult for store operators to complete all claims work for the corresponding store in a short period of time!

② For small and medium-sized sellers, the delivery frequency may be low, but the number of shipments is large; however, sellers who lack the expertise in claims can contact a specialized FBA claims service provider. This is because small and medium-sized sellers have very limited time and energy. They usually spend a lot of time selecting products, shipping, adjusting advertisements, and researching competing products. They simply don’t have the spare time to professionally deal with Amazon customer service to open a case and apply for a claim!