Amazon tests merging multi-site reviews and adjusts claims policies!

On December 17, it was reported that in order to provide buyer reviews to consumers around the world, Amazon is trying to merge reviews for the same product posted by the same seller on multiple sites.

According to Amazon customer service, this feature started on October 15, 2019 and is currently in the testing phase. During this period, some customers may see reviews from local and international buyers when viewing products sold globally, and global reviews will also help buyers make wise purchasing decisions when there are fewer product reviews.

It is reported that the merged reviews will be displayed under the bold font "Top international reviews". At the same time, there is also an additional "Best International Reviews" section for the products with merged reviews.

Recently, Amazon issued a notice, the specific content is as follows:

This means that it is the seller’s responsibility to respond to buyer messages and return requests within 48 hours! If a buyer files a claim and the seller does not respond within 48 hours, then Amazon will automatically approve the claim and deduct the money from the seller’s account!

On December 17, Amazon is launching a new campaign. For American brand sellers who add the "Amazon Pay" option on their websites, Amazon will provide them with free marketing to increase exposure.

Brands who want to participate in this event need to fill out a form and wait for an invitation. However, it should be noted that only brands that activate the Amazon Pay service before February 21, 2020 are eligible to participate in the event.

Amazon’s post function is newly launched, and sellers can use the post function for free on the US site!

On December 16, Amazon's audiobook company Audible launched a new app in India called Audible Suno, which features original audio series through numerous podcast options and video streaming apps (including Amazon Prime) to expand its influence in the highly competitive digital entertainment and streaming space in India.