Amazon tests merging multi-site reviews and adjusts claims policies!
|
On December 17, it was reported that in order to provide buyer reviews to consumers around the world, Amazon is trying to merge reviews for the same product posted by the same seller on multiple sites. According to Amazon customer service, this feature started on October 15, 2019 and is currently in the testing phase. During this period, some customers may see reviews from local and international buyers when viewing products sold globally, and global reviews will also help buyers make wise purchasing decisions when there are fewer product reviews. It is reported that the merged reviews will be displayed under the bold font "Top international reviews". At the same time, there is also an additional "Best International Reviews" section for the products with merged reviews. Recently, Amazon issued a notice, the specific content is as follows: We are making two changes to our A-to-z Guarantee Seller Response Policy to provide a positive and timely post-order experience for customers. You are responsible for responding to customer messages and return requests within 48 hours. If a buyer files a claim and you do not respond to the buyer, the claim will be approved and your account will be debited. We will no longer require you to "Reply to Amazon" when a buyer files a claim. Our team will review the information you and the buyer provided before making a decision. To help you avoid any potential or unnecessary A-to-z Guarantee claims, we will continue to ensure that buyers contact you or submit a return request within 48 hours before becoming eligible for A-to-z Guarantee resolution. If you dispute a claim, we still allow you 30 calendar days to file an appeal and provide new information so that we can investigate. You can find all buyer return requests on the Manage Returns page, and all buyer contact information can be found in the Buyer-Seller Messaging Service. This means that it is the seller’s responsibility to respond to buyer messages and return requests within 48 hours! If a buyer files a claim and the seller does not respond within 48 hours, then Amazon will automatically approve the claim and deduct the money from the seller’s account! On December 17, Amazon is launching a new campaign. For American brand sellers who add the "Amazon Pay" option on their websites, Amazon will provide them with free marketing to increase exposure. Brands who want to participate in this event need to fill out a form and wait for an invitation. However, it should be noted that only brands that activate the Amazon Pay service before February 21, 2020 are eligible to participate in the event. The marketing activities Amazon provides to sellers are as follows: 1. Push and expose products or activities in Amazon-related news. 2. Provide exclusive promotion services through Amazon Pay social channels. 3. Expose your product or brand through the “Possible with Pay” section of the Amazon Pay website. 4. Provide special promotion services through online seminars. Amazon’s post function is newly launched, and sellers can use the post function for free on the US site! The new post function has the following 4 functions: Show your brand on mobile devices through photos, text, videos, etc. Help consumers focus on brand shopping and discover and learn about your new products more conveniently. Use unique hashtags to make it easier for consumers to explore other posts in related categories. Provide consumers with a quick path to the product detail page, thereby encouraging purchases. On December 16, Amazon's audiobook company Audible launched a new app in India called Audible Suno, which features original audio series through numerous podcast options and video streaming apps (including Amazon Prime) to expand its influence in the highly competitive digital entertainment and streaming space in India. |
>>: Unexpectedly! Amazon sellers switched to become service providers and made money...
Recommend
Best Sellers who receive hundreds of orders a day rely on......
More than 20 days after Amazon restricted non-esse...
Amazon warehouses are overflowing and TEMU is rising. How can sellers seize this peak season?
The peak season is not only a sales feast that se...
Ranked as the No. 1 port in the United States for 22 consecutive years! The container handling volume of the Port of Los Angeles set a record in March!
<span data-shimo-docs="[[20,"连续22年稳居美国第一港！...
Before Prime Day, did Amazon “downgrade” some third-party sellers’ BS links? Is it vigorously supporting VCs and local brands?
Anonymous user My C position Have you seen that ma...
Amazon's own privileges? Even its own products are stuffed with small cards
It hasn’t been long since several of Amazon’s top...
In response to 10 types of negative reviews, Amazon opened a case to delete negative reviews!
01没有 vp ，恶意差评Dear Amazon TeamThis customer review ...
Let’s talk about how to use TIkTok to drive traffic to Amazon stores
Entering Q4, it is the peak season for e-commerce....
Social e-commerce sales in the United States will reach $71.6 billion in 24 years, with TikTok and other platforms leading the growth
It is learned that according to foreign media repo...
Super useful information! Tutorial for using Tiktok, the overseas version of Douyin
Recently, Tiktok has become very popular in the cr...
Outrageous! Amazon US orders plummeted to single digits in February
text Since February, Amazon's US sales have c...
What is Unmade? Unmade Review
Unmade is a clothing customization service company...
Amazon backend major update! Multiple account policy relaxed?
Recently, a message prompt appeared in Amazon'...
Online prices for goods in the U.S. have risen across the board, with food and medical supplies seeing the biggest increases!
<span data-shimo-docs="[[20,"获悉，据外媒报道，受通货膨...
The seller had accumulated several thousand reviews, so why were they all revoked?
The seller uploaded several listings using a UPC c...
What is eBay? eBay Review
eBay is an online auction and shopping website tha...