What is the Shopee order uncompleted rate? Shopee order uncompleted rate evaluation

Shopee's order uncompleted rate refers to the rate of uncompleted orders in stores calculated within 30 days to help improve the trust between buyers and sellers.

Calculation formula

Order uncompleted rate = (number of orders canceled by sellers + number of orders returned and refunded by buyers + number of orders automatically canceled) / (number of net orders + number of orders canceled by sellers + number of orders requested for refund by buyers + number of orders automatically canceled)

Reasons for high order uncompleted rate

1. Excessive order cancellation rate

The product inventory is insufficient; the order is cancelled by the system because the stocking days have exceeded.

2. Excessive refund and return rates

Wrong item shipped; item not received by buyer; item broken or damaged.

How to avoid non-completion rate

Mainly to avoid buyers initiating return and refund orders:

1. Fill in the correct and detailed product details to ensure that buyers do not have any wrong expectations of the product;

2. Product details must include accurate and detailed information such as size, color, material, warranty period, etc.

3. Product photos can be posted from many different angles to help buyers view the product more clearly;

4. Before delivery, carefully check the recipient's address, goods and other contents to avoid sending the wrong goods;

5. Make sure all products are properly packaged;

6. Fragile items must be marked and given extra protection, such as bubble wrap or air bags;

7. The shipping label must be clearly affixed to the outermost layer of the product. If possible, it is best to put it in a special bag to avoid damage to the shipping label.