Amazon uses seller metrics to measure whether sellers are providing quality service to customers. However, the process of managing and optimizing customer feedback, product reviews, and overall seller ratings can be time-consuming. Fortunately, there are some tools that can help sellers. This article will list 11 tools that can help Amazon sellers manage customer feedback for your reference: Feedback Genius allows Amazon sellers to automatically send emails to buyers to request feedback and product reviews after product packages arrive. Sellers can try the tool for free for 30 days, and then it costs $250 per month. AMZShark is a powerful Amazon seller tool that can track sales, find new niche products, explore keywords, and more. AMZShark also allows sellers to automatically send email alerts when they receive negative reviews. It allows sellers to respond quickly to customer actions to resolve issues. To use the tool, sellers need to pay $10 for the first month and $299 per month thereafter. Sellics is an all-in-one Amazon seller tool. In terms of managing feedback and reviews, Sellics allows sellers to receive timely review update notifications and prioritize reviews in their seller accounts according to their levels. Sellers can also reply to feedback directly using their Sellics accounts. Sellers can try the tool for free for 14 days, and then the monthly fee ranges from $77 to $499 per month. FeedbackFive is dedicated to helping sellers manage feedback and reviews on all Amazon sites. With FeedbackFive, sellers can automatically send emails to buyers to request feedback, and promptly remind sellers of new feedback and reviews. With this tool, sellers can also remove negative reviews and use positive reviews to help sellers gain more sales. The free version of this tool can send 50 emails per month and manage reviews for 10 SKUs/ASINs. After that, the monthly fee ranges from US$9.99 to US$399.99, depending on the number of emails and the number of SKUs/ASINs. BQool is available to sellers on all Amazon sites. It allows sellers to send automatic emails to request reviews and feedback, receive email alerts when negative feedback appears or is removed, and check overall feedback and review health. Sellers can try the tool for free for 30 days, and then the monthly fee ranges from $10 to $100. ZonGuru is another all-in-one Amazon tool. Its feedback and review management section allows sellers to automatically send emails to buyers. ZonGuru sends a personalized email when the delivery is ready, and another email asking for feedback when the package arrives. Finally, sellers can use ZonGuru to automatically send personalized emails to buyers to generate more sales. Sellers can try the tool for free for 7 days, and the monthly fee ranges between $35 and $119 after that. AMZAlert is an Amazon seller tool that can be used to receive updates on anything. From negative review monitoring to review removal and product rating changes, the tool provides Amazon sellers with data to make informed decisions. Sellers can try AMZAlert for free for 10 days, and then the monthly fee ranges from $35 to $200. My Seller Pal offers a unique feature that alerts sellers when they get product reviews and feedback. Sellers can try the tool for free for 7 days, after which it costs up to $165 per month. AMZFinder has two very useful tools, one that allows sellers to monitor reviews and the other that allows sellers to request feedback. AMZFinder automatically matches product reviews with orders so that sellers can easily contact buyers to handle and remove negative reviews. The free version of the tool allows you to send 500 emails, and the Review tool is free to try for 30 days, after which the monthly fee for sellers ranges from $19 to $59. AMZSuite’s Feedback Sentry compiles all user feedback into one interface, and sellers can then automatically request the removal of negative or neutral reviews. To use the tool, sellers pay $79 per month. Overgrowth’s intuitive email follow-up system allows sellers to reach out to buyers and ask for reviews and feedback. Sellers can receive instant updates via email or text message when reviews and feedback are available. Sellers can try the tool for free for 14 days, after which monthly fees range from $79 to $499. Text✎ Fang Xiaoling/ |
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