European warehouse refuses to accept goods weighing more than 15KG?

A seller asked: Does Amazon now require that the outer boxes shipped to FBA cannot exceed 15kg?

Then a seller replied: I have opened several cases and they all said that a single box cannot exceed 15kg.

Amazon customer service said:

Since the warehouse needs to arrange two people to handle ASINs that require team processing (ASINs over 15kg), this violates the European "1-meter social distance" regulations, so the warehouse is temporarily unable to handle products weighing more than 15KG .

According to the information currently known, this policy is only implemented on European sites, and there are no similar regulations on the US site.

Single box/single item exceeds 15KG?

Some sellers have also consulted customer service regarding whether the warehouse is unable to handle a single box or a single item weighing more than 15KG.

But some sellers said that the customer service replied: it is the weight of a box, not a single product exceeding 15KG.

What to do with goods in transit?

A seller complained: It’s about 21kg, and I, a girl, can carry it downstairs, and there are several boxes.

However, considering the epidemic situation, the introduction of this measure must be a last resort.

Previously, FBA banned non-essential goods from entering the warehouse, and sellers were already facing the dilemma of being out of stock. Now that weight restrictions are in place, it is obvious that this news is another blow to sellers.

One seller said: "It's really frustrating. There are already a lot of goods in transit and the customs clearance is slow. Now there is a weight limit. Will my goods that were in transit also be subject to this operation?"

Some sellers said they have received a notice: We now have more than 5 SKUs that have been blocked and shown as inactive because they are over 15KG.

“I have to unbox again. I am so upset.”

I wonder if sellers have anything to complain about Amazon’s recent actions. You are welcome to discuss in the comment section.