|
Do you think the most important thing for Amazon sellers is marketing ability or product selection ability? The editor believes that the most important thing is to have a strong ability to withstand pressure. Otherwise, when faced with various Amazon bugs and sudden email warnings, most people cannot bear it. Sometimes, even sorting and warehousing can go wrong at Amazon. Look, another seller has lost a piece. Recently, a seller reported in the seller communication group that his goods were lost. According to the seller, 600 pieces of goods signed for on February 18 were lost by Amazon . He contacted customer service to resolve the issue, but the customer service kept shirking responsibility. The customer service informed the seller that he could only file a claim six months after the shipment was created, but the seller checked the logistics policy and found that he could file a claim six months after delivery . ▲ Picture source: seller communication group Although the sellers who encountered lost items were extremely angry, they were helpless in the face of customer service's evasion. Later, it was discovered that the lost items were not an isolated case. Many sellers in the seller communication group had experienced lost items, and everyone shared their experiences and opinions. Seller A: I have calmed down. As long as Amazon doesn’t lose items, it’s pretty good. Seller B: I moved the product to a warehouse, and there was no feedback for a long time. Finally, I found that Amazon had lost the product. Seller C: It was lost a long time ago, and I’m already filing a claim with Amazon. ▲ Picture source: seller communication group So why do lost items happen? In fact, sometimes the reasons for lost items are beyond the sellers’ imagination. Everyone can understand that items are lost due to extreme weather, but what about lost items due to the driver’s bad mood? It is understood that an American Amazon delivery driver felt irritated while delivering goods and wanted to get off work, so he threw the packages in his car into the sewer. After this incident was exposed, Amazon responded that the driver involved was a temporary worker for Amazon. Amazon has high standards for delivery service partners and hopes that every package will be handled with care. At the same time, it has notified the appropriate team internally and will work directly with customers to resolve the delivery and compensation issues of these packages. The driver involved in the above case has been arrested in the United States, but the recent “forest package” incident has again challenged Amazon’s credibility. It is understood that the US police recently investigated a case in a small town in Massachusetts where 20 packages were thrown in the forest . The police said that the packages were found by a driver passing through the forest. The 20 packages contained household items, food, toys and other items, some of which were well packaged, but more than half of the packages were opened. Police are still investigating the culprit behind the package being dumped in the forest. Although the real culprit of the forest package incident has not yet been determined, some sellers speculate that the driver may be involved . Because the driver can directly touch the goods during transportation, others who want to touch the goods during transportation must bypass the driver. Regarding the package loss incident, US media said that the reason why the driver felt irritated may be related to Amazon's excessive exploitation of drivers . After all, Amazon has a precedent of exploiting employees. Years ago, the U.S. Federal Trade Commission pointed out that Amazon failed to pay drivers corresponding compensation as promised in the agreement and had withheld drivers' wages. In addition, during the pandemic, more than 4,000 Amazon employees could only rely on food stamps to maintain their food and clothing, but Amazon made them work overtime in warehouses with maximum staff. Because Amazon did not take isolation measures, the number of warehouse employees infected with the new coronavirus rose sharply. During this process, some employees came out to resist and accused Amazon of ignoring the safety of employees' lives, but they were all fired by Amazon. It now appears that part of the reason for the lost packages is Amazon's attitude towards its employees. Amazon failed to fulfill its promise to pay wages and ignored the safety of its employees, causing drivers to become annoyed and abandon packages. Although lost packages happen frequently, there will be fewer and fewer lost packages due to drivers in the future . Amazon recently began installing cameras on its delivery trucks to monitor roads and drivers. Amazon claims that this is for safety reasons, but some delivery drivers have reported that this has increased their anxiety at work. An Amazon spokesperson said that this move is intended to ensure the safety of packages during transportation . Although Amazon's practice makes drivers anxious, it is a good thing for sellers, as fewer items will be lost during transportation. Even if items are lost, the whereabouts of the goods can be tracked based on the driver's driving status. According to an American netizen who used to work at Amazon, "The workers who receive orders and conduct quantity audits are paid very low wages and are overloaded with work. They are generally junior-level workers. They make mistakes easily and become numb over time. If Amazon could treat its employees better, these things wouldn't happen." The reasons for lost items are generally due to two links, either they were lost during transportation or lost in the warehouse. But in the final analysis, it is still due to Amazon's attitude towards its employees. If Amazon can pay attention to the reasonable demands of employees, improve employee treatment, and not deduct employees' wages for revenge, then the number of mistakes made by employees will also decrease. I hope Amazon can continue to pay attention to the problem of lost items and reduce the occurrence of lost items. After all, no seller wants their products to disappear out of thin air. What experiences or thoughts do you have about lost items? Feel free to leave a message and share with us~ Statement: The title and original text of this article shall not be modified when reprinting, and the source and original link shall be retained
|
