Things to note when complaining to Amazon customers about non-genuine products
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Because most sellers generally do not require suppliers to issue special VAT invoices when purchasing goods, the invoices provided at this time can only be issued according to the current date. The invoice date does not affect the result of the appeal, but it should be noted that the product name on the invoice must be consistent with the products sold in the store. At the same time, the quantity on the invoice must match your account inventory or FBA shipment volume. Why does Amazon ask for copies of invoices or recepts from your supplier? Because "invoices" can best demonstrate the authenticity of the seller's supplier (chain) and the authenticity of the product! 1. What kind of invoice is considered authentic? Are receipts acceptable? It is best to have a value-added tax invoice that can be verified on the official website of the tax bureau. Amazon will check the tax website, and what is displayed on the tax department’s website should be exactly the same as what you provided, so it is invalid to photoshop receipts and other invoices and then scan them. If you use receipts to audit as a last resort, remember to stamp the official seals of both companies. This kind of luck is not discussed. A long time ago, some people passed, but now I have never seen one that can pass. 2. What is the tax point required for the invoice? There is no problem with this so far. 17% or 3% is fine. The key point is the previous question. 3. What should I pay attention to when it comes to the buyer's information on the invoice? The purchaser and the Amazon account holder (which can be checked in the account backend) must correspond, that is, personal accounts are invoiced in their personal name, and company information is registered to issue invoices under the company name and address. It should not be difficult to understand that if there is no correspondence, how can the auditors believe that this invoice is your real purchase invoice? 4. What should I pay attention to when it comes to the seller's information on the invoice? For real invoices, be truthful. If you find other "invoice issuers", please make sure that the seller's company name has a relatively reasonable relationship with your product category, or at least there is no obvious unreasonableness. After all, where to purchase is your choice, but you should pay attention to rationality. Is it a bit confusing? How can it be justified for you, an egg seller, to purchase a batch of eggs from a company that sells atomic bombs? 5. What should I pay attention to when listing goods on the invoice? Many audits specify certain ASINs, so the product names on your invoices should reasonably correspond to these products. It is best to be able to see at a glance that the goods on the invoice are the ASINs assigned to you by Amazon. Do not use general product names. You can use the ASIN product title to issue invoices, and it is best to add the ASIN suffix. The easier you make the auditor's job, the better your chances of passing. For invoices used for classification review, the product name on the invoice must belong to the category applied for. 6. What should I pay attention to regarding the quantity on the invoice? Many review emails have made it very clear, at least it should match your account inventory or FBA shipment volume. For example, if you shipped 200 units through FBA this time, but your invoice is only 10, how can this be justified? And if the number is too small, it will seem that your "strength" is not good enough. If Amazon does not specify the invoice for a specific ASIN product, please be aware that there must be at least three SKUs on one invoice, and a minimum purchase quantity of 10 for each SKU. If it is a low-priced product, remember not to fill in too low a purchase quantity, which is also a "strength" issue... 7. What should I pay attention to when issuing invoices? In fact, many people prepare invoices after receiving the review email. Although the invoices required are for the past 90 days or 365 days, the invoices you issue are all fresh and hot. This is not something to be too complicated, after all, there is such a thing as "account period". Of course, due to the time difference, it is best to wait a few days before sending the invoice for review. Otherwise, the invoice will be issued on May 2, but the reviewer will only see May 1 when he looks at his watch. How embarrassing! In addition, the invoice issuance time should be earlier than the product listing time. If this cannot be met, the invoice needs to be marked as a reissue. 8. Is there anything else I should pay attention to when it comes to invoices? If you have to pay the other party the tax when issuing the invoice, but feel bad about spending too much due to the large quantity, you can reduce the unit price appropriately. After all, the purchase price cannot be verified, and there seems to be nothing else. 9. I am a factory, how can I provide an invoice? You certainly won't issue an invoice to yourself, but if the goods are made in your own factory, you at least have a purchase invoice for the raw materials. You can provide the purchase invoice for the raw materials and explain that you are the factory (manufacturer). There are more and more similar audit POAs on Amazon that require invoices. If you run a formal business, it is best to have some VAT invoices as backup when you purchase goods, or at least have some in case of emergency. The risk of temporary invoices always exists. This also means that the risk of operating on Amazon for some sellers who purchase from 1688 and are unable to issue invoices has increased. For those who find some channels to issue invoices or make up invoices temporarily, the points to pay attention to are clearly written above and you can check them yourself. Finally, I want to tell you that the other party is an auditor (a living person!) who has to deal with a large number of similar cases every day. Their work is done in accordance with procedures and regulations. So if there is no "problem" with the invoice you provide, or the logic of the appeal email is reasonable, and the solution is simple and effective, it means that you can make the other party's audit work simpler and faster, then your chances of passing will naturally be very high. |
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