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As the peak season approaches, the wind and waves become stronger.
Due to the recent emergencies, many sellers are still concerned about the operation of stores on various platforms during the double holidays.
It is learned that some sellers found out yesterday that Temu has issued a new agreement: "Customer Service Outsourcing Agreement". The content of the agreement reveals a signal that Temu has begun to charge sellers corresponding commissions. The content shows that Party A has the right to charge a service fee based on the actual amount paid by the user under the store order, excluding tax (including credit) × 5‰. Party A has the right to unilaterally adjust the service fee rate and/or settlement method based on industry development and other conditions and notify Party B in the seller's account, and the new rate standard and/or settlement method shall apply from the effective date stated in the notification. If an order is refunded, no additional service fee will be charged for the refund, but the service fee already collected has the right not to be refunded. Party B hereby unconditionally and irrevocably agrees and authorizes the platform to directly deduct the corresponding service fee from the sales proceeds on behalf of the payment party.
▲ The picture comes from Zhiwubuyan In this regard, many sellers expressed headaches: "Originally, my profit from each order was so little. Now, with the cut, the profit margin is getting smaller and smaller." "On my first day back at work, I saw a bunch of returned packages. It was very upsetting." "My goodness, if you calculate this way, the profit may even become negative." “The next step is to start charging sellers for delivery.” Many sellers are still on the sidelines due to a series of problems such as the short lifespan of hot products, increasingly lower profit margins of core prices, frequent price-cutting pop-up windows, and a large number of high-volume sellers entering the Temu market. It is understood that according to the latest news, Temu's [Explanation on the Customer Service Outsourcing Service Agreement] is mainly used to explain the rights and obligations related to customer service services. The 0.5% fee does not need to be borne additionally by the seller, and it does not affect the settlement of sales payment according to the declared price. According to professional analysis, Amazon's move is to reduce the phenomenon of false discounts and improve the platform environment to a greater extent in order to better cope with the impact from emerging e-commerce platforms such as Temu . In other words, the method of raising prices first and then offering discounts is no longer applicable, and the ultimate goal is to allow sellers to present the actual "first-hand price" on the platform. In addition, the same commission policy may also be launched on the US site. Although both Temu and Amazon charge sellers commissions, some sellers say that the two are completely opposite: "Amazon is paying more and more attention to creating an ecological environment for the e-commerce platform, which is also cleaner and tidier. Temu is the opposite." Since the beginning of this year, in addition to frequent revisions to the front desk, Amazon's efforts to combat fake accounts have also been gradually upgraded, and it is indeed continuing to work hard to improve the e-commerce platform. During the Chinese New Year and New Year holidays this year, some sellers revealed that Amazon has started to block accounts for a new reason. Some sellers also speculated that this new reason for blocking accounts is also likely to improve the platform environment.
Before the peak season, Amazon stepped up its review of accounts. The continuous scanning of accounts has caused sellers a lot of headaches, but what they never expected is that now using UPS accounts will also be at risk of being blocked. It is learned that during the Double Holidays, some sellers received a notification of account suspension from Amazon. The email content shows that according to Article 3 of the Amazon Business Solutions Agreement, the seller's Amazon seller account has been deactivated. Not only has the listing been deleted, but any outstanding funds in the seller's account have also been withheld. It is understood that the reason for the above consequences is that Amazon determined that the seller account charged the UPS account without authorization when Amazon shipped the goods , which violated the law and Amazon's seller policy and seller code of conduct. It is learned that some relevant people said that it is difficult to deal with the situation that the account is blocked due to using the UPS water leakage account. However, Amazon also provides contact information in the relevant email: Sellers can contact Amazon by email ([email protected]) within 90 days after receiving this notice, and Amazon will conduct a separate investigation to evaluate the seller's account. Amazon may withhold some or all of the funds in a seller’s account if Amazon discovers that the seller has engaged in deceptive, fraudulent, or illegal activity; or has abused Amazon’s systems or repeatedly violated its policies to protect its customers and selling partners. Previously, the most affected accounts were in the transportation link. In the first half of this year, UPS and other express delivery companies strictly investigated a wave of accounts, but related incidents still occurred. From another perspective, some sellers are also victims. They don't know that their freight forwarders use accounts. If the goods are detained, the sellers will suffer corresponding losses. Some sellers choose to take risks in order to save costs. Now, Amazon's move is undoubtedly the beginning of a crackdown on the problem of fraudulent accounts from the seller side. Some industry insiders analyzed that this wave is a collaboration between UPS and Amazon to crack down on fraudulent accounts, but the specific situation is still unclear. Therefore, some sellers suggest not to use UPS delivery for the time being. To avoid being blocked by Amazon due to an unforeseen incident, other logistics can be tried for back-end delivery.
As the peak season is approaching, it is becoming more and more difficult for sellers to relax. At this critical moment, I hope that all sellers can go smoothly and usher in a new wave of sales climax. Sellers can leave comments in the comment area to share and discuss what they think about Temu and Amazon.
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