What is ESG? ESG Assessment

Main Services

Platform entry, operation services, promotion and traffic diversion, logistics and warehousing, payment management, one-to-one account services

ESG successfully connected with e-commerce platform

European platforms: Cdiscount , Fnac, PriceMinister , Rakuten (Germany), e-Price;

US platforms: OpenSky, Newegg, Tanga , Rakuten;

Southeast Asia: Lazada , Qoo10, Lazada, JD.com (Indonesia);

Singapore: Qoo10;

Middle East: Souq;

Taiwan: Rakuten.tw

Latin America: MercadoLibre;

Russia: Yandex, Ozon;

New Zealand: Trade Me;

Company Introduction

ESG Group was founded in London, UK in 2002 and is currently headquartered in Hong Kong, with branches in China and Singapore. Its business covers 78 countries and regions including Europe, Australia, Asia and the United States.

In October 2014, ESG officially entered the Chinese mainland market and became the agent for 16 excellent overseas e-commerce platforms, providing one-stop cross-border e-commerce solution services such as global store opening, agency store manager services, logistics payment, ERP management, etc. The "we+" cross-border e-commerce accelerator it founded currently has more than 10,000 cross-border e-commerce seller members.

Service Content

1. Platform entry

(1) Overview: ESG provides a one-click green channel to enter major e-commerce platforms around the world. By becoming an ESG member, you can enjoy the green channel and one-click entry into major e-commerce platforms, making it easy to open stores around the world.

(2) Service Content:

① Seize the opportunity: move in as soon as possible to seize the business opportunity; professional operation guidance; exclusive customer service; exclusive green channel.

②Basic services: quick settlement, priority application, and one-to-one online consultant.

③ Value-added services: ERP system, translation services, financial services, overseas warehouse services, professional platform training, professional logistics solutions, priority traffic acquisition, insurance services, global collection, tax services, tariff services, return services, and maintenance services.

2. Platform operation (agent store manager service)

(1) Acting as a store manager for 3 months:

① Newbies on the road: open a store as soon as possible and solve all problems; professional operation team to quickly cultivate traffic; hand over the store on time and continue to provide priority service; exclusive green channel.

②Basic services: quick settlement, priority store opening, and exclusive online services.

③ Value-added services: customized traffic solutions, customized platform training, customized logistics solutions, customized ERP systems, customized translation services, customized financial services, customized insurance services, customized global collection, customized tax services, customized tariff services, customized return services, and customized maintenance services.

(2) Acting as a store manager for 12 months:

①Continuous service: full hosting service; professional operation team to quickly cultivate traffic; global e-commerce data to guide market layout; exclusive green channel.

②Basic services: priority application, priority store opening, and exclusive online services.

③ Value-added services: customized traffic solutions, customized platform training, customized logistics solutions, customized ERP systems, customized translation services, customized financial services, customized insurance services, customized global collection, customized tax services, customized tariff services, customized return services, and customized maintenance services.

3. Promotional traffic

(1) Overview: ESG's professional promotional solutions help sellers easily create hits and increase store GMV. ESG will assist sellers throughout the process to enter major global e-commerce platforms as quickly as possible, and enjoy exclusive preferential policies for ESG members. ESG will connect sellers to exclusive promotional resources of multiple platforms such as Lazada, Newegg, Qoo10, as well as platform localized news and social media special promotions. Platform promotions bring more traffic to sellers' stores, increase exposure, and improve sales performance. ESG will work with the platform to bring various exclusive promotional activities to ESG member users. Through various online/offline, on-site/off-site promotions, sellers' products can be sold better, truly high-quality Chinese products can be exposed to more consumer groups, and more global consumers can be aware of Chinese brands.

(2) Promotional resources: home page banner promotion, various holiday theme promotions, Facebook promotion, limited time promotion, EDM push, paid promotion, etc.

4. Value-added services

(1) Order management: The ESG-ERP system will easily upload products to various platforms with one click, and will also provide a series of ERP services such as order management, inventory management, logistics management, and financial management. If the user is a brand owner, ESG will provide a complete brand operation solution to help the company quickly expand overseas markets, enhance brand competitiveness, and increase online sales.

(2) Localized customer service: ESG will provide users with localized customer service in Europe, America, Southeast Asia, America and Africa. For end consumers, it is extremely important to be able to communicate with customer service directly in the local language. ESG has professional customer service teams from different countries and regions, and insists on starting from customer needs to ensure a good customer experience. One of the biggest challenges of cross-border e-commerce is how to maximize the purchase conversion rate and localize the purchase process. In many countries in the world, local payments account for a high proportion, and people in these countries prefer to use their own language and their own currency to conduct transactions on the Internet.

(3) Operational training: ESG has extensive e-commerce experience and a professional store operation team. It provides a full set of store operation guidance, including sales market analysis, hot-selling categories/product price analysis, how to increase product exposure, listing optimization, how to grab the Buy box, the importance of Seller Rating, logistics selection and order processing, how to attract traffic on and off the site, and other highly practical training. It has helped more than 2,000 small and medium-sized enterprises achieve good sales results on the platform. The seller exchange and sharing sessions held from time to time allow users to acquire more operational skills and operate stores easily; allowing users to meet more partners and gain more business opportunities.

(4) Other value-added services: cross-border payment, financial services, insurance services, translation services, etc.

About we+

In July 2015, ESG Group established a cross-border e-commerce organization called "WE+" that connects global e-commerce platforms, sellers and end consumers. "WE+" can not only help Chinese cross-border e-commerce sellers to gain priority access to major global e-commerce platforms, but also provide a series of value-added services such as platform training, order management, logistics solutions, platform-exclusive promotional resources, payment discounts and financial services. It aims to help Chinese cross-border e-commerce sellers quickly open up overseas market channels and truly realize the global delivery of goods.

Service Advantages

1. Localization

Localized currency payment system; multilingual localized e-commerce packaging; more than 40 nationalities of localized talent operations; localization of the purchase process to increase conversion rate

2. Globalization

Selling goods worldwide; selling goods worldwide; opening stores worldwide; operating with a global vision

3. Professionalization

E-commerce expert; more than 16 years of e-commerce experience; comprehensive e-commerce supporting services

Platform Advantages

1. Deepen cross-border e-commerce

More than 17 years of overseas e-commerce experience, serving more than 40,000 cross-border companies

2. Global resources

Global vision operation, global high-quality platform entry, green channel, global exclusive sales data and traffic support

3. Professional services

Professional training by senior lecturers and 1v1 guidance from exclusive investment managers

Corporate Culture

1. Service Concept: Operate in a localized way, operate with a global vision, run a marathon at the speed of 100 meters, and be a leader in cross-border e-commerce

2. Service tenet: efficient, decisive, professional, localized thinking

3. Our vision: Make cross-border e-commerce easier

Development History

In 2002, we started selling online on eBay & only in the UK.

In 2003, he became a major seller on eBay and one of the top 10 sellers by GMV on eBay UK.

In 2004, he became the first seller on Amazon UK.

In 2005, it was awarded as the top seller on Amazon UK and opened its own e-commerce platform, purelygadgets.

In 2006, it won the Google Best Partner Award.

In 2007, Purelygadgets became one of the top 10 websites in the UK, and invested more than 10 million US dollars to build a new backend for cross-border e-commerce and launched its first cross-border e-commerce sales in Europe. The business grew by 250% in the first year.

In 2009, our technology was able to support sales in more than 180 countries, 40 local payment methods, and 16 languages. As the only company with this technology, Skype chose us to operate its global e-commerce store for its hardware and moved its headquarters to Hong Kong.

From 2010 to 2014, we started to cooperate with the platforms of some global market leaders.

In 2014, without any external financing, GMV exceeded US$200 million for the first time, entering new opportunities and new brands in the Chinese market, and finding new sales channels for retailers.

In 2015, the company's business grew another 100% this year, with most of the growth coming from China.

From 2016 to 2017, we reached cooperation with 17 e-commerce platforms around the world and served more than 20,000 Chinese cross-border e-commerce sellers.

In 2018, ESG Group officially cooperated with more than 22 world-leading platforms and served more than 20,000 Chinese cross-border e-commerce sellers.

In 2019, we proposed a multi-platform development strategy, and the number of official cooperation with global market leader platforms increased to 30+, serving more than 30,000 Chinese cross-border e-commerce sellers and launching overseas KOL marketing services and seller incubation services to domestic sellers.

References

• 1. Newegg and ESG partner to be more open to Chinese sellers in cross-border business: ebrun [cited on 2016-06-25T16:00:00.000Z]