What is Amazon Customer Discussions? Amazon Customer Discussions Review

Allowed Content

First, buyers can ask questions about products and compare products, and seek shopping guidance from other buyers who have purchased similar products. You can also let other buyers make product choices for you and share your own shopping experiences.

Sellers can discuss product-related matters with buyers, check the quality of goods through buyers’ feedback, and better understand buyers’ shopping psychology, thereby making better product choices.

Prohibited Content

First, neither buyers nor sellers are allowed to post profane or obscene, inflammatory or malicious comments;

Second, information that abuses, demeans or threatens others is prohibited;

Third, you can quote articles or texts written by others, but you cannot discuss brief quotations from related books, articles, or other products;

Fourth, no personal information about children under the age of 13 may be discussed, and no descriptions that violate the privacy of others, including the disclosure of personally identifiable information, may be made;

Fifth, sellers may not repeatedly recommend products in posts, nor send any form of "spam", including advertisements, competitions or other deceptive content for other websites or companies or any URL links containing "referrer URL" marks or membership codes;

Sixth, it is prohibited to impersonate others, including but not limited to Amazon employees;

Seventh, sellers should not leave their contact information during discussions to avoid suspicion of advertising.

FAQ

1. How do I find and read discussions?

On a product page, under Customer Discussions, you'll find a list of the most recent active discussions about the product. In most web browsers, you can hover your mouse pointer over the icon at the beginning of a discussion title to preview the first post in the discussion. Click a discussion title to read the entire discussion or to make your own reply. To browse more discussion titles, click See All Discussions at the bottom of the discussion list.

Some product pages also list related "General Forums" to the right of the product-specific discussion list. In these forums, customers discuss topics related to the product area, covering more general issues or interests.

You can also find conversations and feedback in individual customer product reviews (or other features on Amazon.com). Click the "Reviews" link at the bottom of a review to see what other customers are saying.

2. How do I reply to a discussion?

Click "Reply" at the end of the message to post your reply. Your reply will be placed at the end of the discussion. Anyone who reads your post can also click "Reply to previous post" to display the message you replied to.

3. How to start a new discussion?

On a product page or discussion forum, start a new discussion below the list of discussion titles for recent activity. After clicking in the discussion topic text box, you will also see a box for entering your initial post.

4. How do I edit or delete a post?

Click "Edit" on any message you post. (You'll need to be logged in with the same account you used to write the post.) You can then change the text or delete the post.

5. What should I do if I find inappropriate posts or content that is detrimental to the discussion?

If you feel a post simply does not contribute to further discussion, vote "No" on the right edge of the post. On the other hand, if you feel a post (whether you agree or not) can contribute greatly to constructive dialogue, you can vote "Yes" on the right edge of the post. If customers collectively vote on a post and feel that it does not add to the discussion, the post may be hidden by default. You can still view these posts by clicking "Show posts anyway."

6. How do I return to a specific post?

Each post has a "permalink" link, which is a direct pointer to the individual post in the discussion. You can click this link and add it to your favorite bookmarks, or copy it from your browser's address bar and send it via email.

7. How can I keep track of new posts in interesting discussions?

In most Amazon discussions, you can request email updates when new posts are made. Click the "Follow this discussion" button in the right column of the discussion page.

To track comments on a customer review, click the "Track Review" link at the top of the review. If you have already submitted a customer review, you can also request email updates when new comments are posted to any of your own reviews by clicking "Track Reviews in My Reviews."

If you use an RSS reader, you can subscribe to the discussion using the RSS Feed link near the Follow button.

8. What if my email is deleted?

We regularly investigate messages reported to Amazon.com for violations of our guidelines. If you believe your message was removed inappropriately, please contact us at www.amazon.com/gp/help/contact-us/features-and-services.html?ref=cm_cd_help.

9. Will emails affect my “Top Commentator” ranking?

The Top Reviewer ranking is based on customer reviews only. Your messages and votes on them do not affect your Top Reviewer ranking.

References