How can Amazon sellers claim compensation if they are wrongly charged?

Estimated reading time: 4 minutes

Amazon sellers often encounter various FBA problems on their way to operation, such as returned products cannot be re-listed, insufficient inventory, etc. In addition, you also need to pay attention to Amazon FBA fees.

Because Amazon handles so many products every day, sometimes overcharges FBA fees occur. If this happens, sellers need to submit a claim to Amazon. However, some sellers may not know how to file a claim. Here are several claim templates to help sellers contact Amazon.

These templates are very concise, because there is no need to write too much, just state the problem directly and then attach the relevant CSV file.

Template 1: Customer was refunded more than they were owed

Amazon refunds customers more than they paid, such as when Amazon refunds two items when the customer originally purchased only one item.

Where did you find this problem?

You can find refund information for refunds that are higher than the purchase price by going to Reports->Settlement in Seller Central .

The template for filing a claim with Amazon is as follows:

If you can please check order #XXX which was refunded ( number ) more then the total amount we were credited for this order. This extra amount should not have been deducted from our account balance.

Thanks for looking into this issue!‍

Template 2: Amazon overcharged commissions

Amazon sometimes charges the wrong commission. For example, the commission rate for the category you sell is 8%, but Amazon charges 10%. Sellers should pay attention to the commission rate of their category and the actual fees charged.

Where did you find this problem?

You can view the commission fees for each SKU in Reports->Settlement in Seller Central . If you find a SKU with a commission issue, download a CSV file of the sales for that SKU over the past 18 months and attach that file when you submit your claim.

The template for filing a claim is as follows:

The following item is under the 8% commission category but we were charged on many orders 10%. I attached a file with all the orders and the amounts overcharged.

Template 3: The customer received a refund, but the seller did not receive the return.

Returns are the most prone to problems, and the larger the sales volume, the more likely it is to go wrong. For example, the customer received a refund, but you, the seller, did not receive the return.

Where did you find this problem?

Found the problem in Reports->Returns report in Seller Central . Review the customer's returns and find the products that were not returned.

The claim application template is as follows:

The customer has received a refund for the orders in the attached file, but we have not received the items back.

Please Check Following Order#xxx

I cannot find any reimbursement from Amazon for them and its past the 45-day window it should have been reimbursed .

Using templates to file claims can save sellers a lot of time , as they don’t have to wait until they find a problem before writing it. However, finding a problem takes more time than writing a template. There are no templates for sellers to refer to when they need to find a problem, so they can only monitor it themselves or ask the service provider to help them find the problem.

If you are looking for a service provider, you can look for the following types:

Manually submit claims (not automatically)

·Using software to search is more efficient than manual work

·Quick claim processing

These are the criteria for finding a cooperative service provider. Templates and service providers can save your time and let you spend your energy on purchasing and marketing promotion.

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