How to handle Amazon returns with minimal losses?

Sellers will encounter two situations in the return application:

Tips:

It is recommended to negotiate with the buyer in advance ; the seller only has the right to close, and the buyer only has the right to cancel the return. If the buyer applies for a return and it has been approved, but the goods have not been sent back or the buyer does not want to return the goods, the seller does not need to do anything at this time.

Tips:

The payment will not be automatically returned to the buyer. Sellers need to process the order refund on the "Manage Returns" or "Manage Orders" page after receiving the return. Approving the return request on the "Manage Returns" page will not affect the seller's performance.

1. The buyer states that the product is defective, but in fact it is not. At this time, the seller can file a complaint with the platform and ask for repair of the loss caused to the seller's performance by the return.

2. If the product is priced less than $50 , it is recommended not to argue with the buyer or ask the buyer to send the product back for a refund, as this will cause dissatisfaction and leave a bad review.

3. If the product price is greater than $100 and the product is intact and the buyer is just dissatisfied, the seller can offer to refund part of the payment. If the buyer insists on a full refund, the seller can refund the full amount after receiving the returned product.

4. For domestic self-delivery, there are 5 aspects to consider when receiving a return application.

5. Sellers can actually give buyers a discount to avoid returning the product, because in the case of a return, the buyer may ask you to pay for the shipping costs, and even if the product is returned intact, the secondary sales value of the product has been reduced.

6. If the buyer does not understand the product size, performance, or returns the product without reason, the return shipping fee should be borne by the buyer.