What is Customer Service by Amazon (CSBA)? Customer Service by Amazon (CSBA) Review

1. What is Customer Service by Amazon (CSBA)

Amazon's customer service is a paid service that Amazon provides on your behalf for your self-service orders. We will directly inquire with Amazon's customer service for these orders so that you don't need to handle it yourself.

At this time, CSBA is available to select sellers on an invitation-only basis. A 30-day free trial is available for first-time CSBA members. After your free trial, you will be charged a CSBA fee for each self-fulfilled unit based on your customer service performance. You can opt out of CSBA at any time.

Amazon’s description of the benefits of the new CSBA program

1. CSBA provides high-quality customer service 24 hours a day throughout the year to improve customer experience.

2. CSBA supports customers in market support languages ​​via phone, instant messaging and email.

3. CSBA's high-quality customer service can help you reduce A-Z guarantee claims, order defect rate (ODR), and negative reviews.

4. CSBA can help you manage customer service in response to changing demands (for example, during the holidays).

5. CSBA can help you save time and potentially reduce customer service costs.