It is learned that on December 8, both onshore and offshore RMB exchange rates against the US dollar rose above the 6.35 mark during intraday trading, hitting a new high since May 2018. As of today, the RMB exchange rate against the US dollar is 6.3702 .
The RMB exchange rate has regained strength after a brief period of pressure, which is not good news for cross-border sellers. The appreciation of the RMB means that they will face considerable losses when converting foreign exchange, and the actual funds received will be greatly reduced. Cross-border navigation , the RMB exchange rate against the US dollar broke through 6.34, and the turning point is brewing... #Amazon##Cross-border headlines#Cross-border e-commerce video account ▲ Video account focuses on cross-border navigation The current strong growth trend of the RMB has put many sellers in a deadlock, fearing that improper withdrawal timing will lead to greater book losses and further shrinking profits. During the peak season, sellers are facing various thorny challenges, including rising exchange rates, increasing costs, Amazon's unexpected bans and malicious attacks from competitors. The seller was forced to refund the money due to forged review evidence and complaint of account suspension! We learned that a seller recently posted a message on a forum asking for help. A buyer placed an order maliciously and contacted the seller, threatening to refund the money, otherwise he would submit a bad review and fake review evidence to report and close the store. ▲ The picture comes from Zhiwubuyan The seller reported that after he launched a new product with a higher unit price some time ago, his account received dozens of orders about 10 days ago, 70% of which were cash on delivery orders, and the order time was becoming more and more frequent. The seller had a hunch that something was fishy, so he immediately opened a case to report the suspicious order and removed the product from the shelves. However, when he asked customer service to cancel the order, they said they had no authority and suggested that he contact the buyer on the site to cancel the order after the order was shipped. However, the next day, a Japanese WeChat account added the seller. The WeChat holder claimed to be Japanese, and after adding the seller to the group, he listed the 19 orders he had purchased, asked the seller to return the money and said he would give a review. It is reported that the number of orders purchased by this buyer was exactly the same as the number of orders canceled the day before. After the seller refused to refund, the other party still refused to give in and showed a screenshot of the 1-star review he submitted, as well as a forged review transfer record that could be used to file a complaint against the seller, and said that it could be used to shut down his store. On the morning of the 8th, the seller received an email from Amazon about the closure of his store when he opened the backend: The information we obtained shows that this account has abused Amazon's services and issued refunds or payments without sufficient reason. ▲ The picture comes from Zhiwubuyan Currently, the backend is unable to log in and the error message "Password error" is displayed all the time. As we all know, violating Article 3 of the Amazon Business Agreement means suspected fraud, and the probability of a successful appeal is extremely low. Given that this product is new, the seller is likely to have been spoofed by a competitor. In this regard, a seller analyzed the reasons for being misjudged as fraud: 1. Too many sellers actively cancel orders 2. Customers purchase with black cards 3. Customer credit card refusal 4. Customers complain directly to Amazon ▲ The picture comes from Zhiwubuyan Coincidentally, a seller said that his product was placed in an order by a competitor, and the buyer contacted the seller through WeChat, asking for a commission refund or a good review, otherwise a bad review and return. After being rejected, the buyer gave a bad review and refunded the money, and the seller sent the chat record to customer service to request the bad review to be deleted, but to no avail. Judging from the feedback from sellers, this phenomenon is becoming more and more rampant nowadays. The routines of these spoof groups can be summarized as follows: 1. Place dozens of orders in a row 2. Contact the seller via internal message or WeChat ID to request a refund 3. Request a refund and leave a negative review 4. Forge evidence of fake orders and transfer records, and report fake sales fraud Some sellers speculate that competitors contacted service providers to play pranks, while others suspect that someone targeted high-value products to blackmail. If sellers encounter these blackmailers, they should try to ignore them and provide Amazon with relevant evidence and valid corporate information to prove the legitimacy of the account and goods. On the other hand, Amazon’s buyer protection mechanism is easily exploited, and the means of cracking down on sellers are constantly escalating. The reasons for blocking accounts are becoming more and more varied, and the slightest negligence will result in justice execution. Amazon mistakenly blocked the seller for allegedly leaking buyer information! Amazon introduced new regulations at the beginning of this year. Starting from April 8, 2021, Amazon will no longer provide FBA sellers with detailed information such as the buyer's name and address. The implementation of this policy has also hindered sellers from conducting consumer research and accurately locating customers to a certain extent. However, according to industry insiders, Amazon's North American and European sites updated the seller backend some time ago, and the buyer's address can be obtained through the FBA order information in the backend. This news has also been confirmed by industry insiders. Weibo celebrity @amzWC shared a specific tutorial: register Taxjar.com and log in to the Amazon backend to authorize the developer, record the seller number MWS authorization token, return to the Taxja platform to fill in, and then you can export the detailed addresses of buyers within the past 2 months. This is undoubtedly a great benefit for sellers, but recently some sellers have been banned by Amazon for allegedly leaking buyer information. Recently, a seller reported in the seller communication group that he received a warning email from Amazon: You shared the personal information of the buyer on the Amazon website with others. Amazon sellers are not allowed to share, publish or disclose order details, including the buyer's name, address and phone number. ▲ The picture comes from the seller communication group The seller was also found to have violated Article 3 of the Amazon Business Agreement. His account has been deactivated and all his products have been removed. In response to this, a seller pointed out that it might be that a buyer had recently returned the product or filled in a false logistics tracking number. However, this view was immediately overturned by the seller, who clearly stated that he had never leaked or disseminated the buyer's personal information. ▲ The picture comes from the seller communication group We learned that some sellers have also encountered similar situations, receiving Amazon's red flag warning for no reason, being judged to have leaked buyer information and having their sales rights confiscated, and their repeated appeals were rejected. There are also sellers who have encountered Amazon's shipping errors. The goods were sent to customer A, but customer A returned the goods. Amazon then sent the returned products to customer B with customer A's information still on the returned products. Then, customer B complained about the goods, and the seller was finally able to avoid being wrongly killed only after the investment manager stepped in. In addition, some sellers remind that if you bind third-party tools, such as EPR, or use third-party order-brushing services and evaluations, address leakage may also occur. Amazon has always had a very strict policy on protecting consumers’ personal privacy, frequently restricting access to buyer information. Even though there are signs of loosening on the US and European sites, sellers still need to be cautious to avoid accidentally leaking buyer information and being blocked by Amazon.
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