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The full text has 1403 words and takes 7 minutes to read. Author: Huiwang-Huang Yaokun The listing has been turned into a dog for no reason, but I have not received any performance notification from Amazon, and I cannot find the reason by contacting customer service. Today, we will analyze the reasons and solutions for the problem of listing turning into a dog. Listing failure means that the product cannot be displayed on the Amazon front-end. There are three main forms of this failure:
1. A picture of a puppy appears on the product page, and it says the product cannot be displayed 2. The product page does not exist on the frontend 3. The product page shopping cart shows "Currently Unavailable" The reason for this problem is usually because the product is removed from the shelves due to violations or the account is audited by Amazon. At the same time, everyone will receive a performance notification from Amazon, stating the specific reasons for the violation. However, many sellers have recently found that their products that were originally shipped normally suddenly have no orders without receiving any notification from Amazon. In this case, when contacting Amazon customer service, the response they get is often vague. Otherwise, it is said that the product was marked as illegal by the audit team, but the reason for the violation could not be found. Or it is a system problem and there is no way to deal with it for the time being. 1. New regulations for electronic products This is a new rule issued by Amazon last week, but its in-site scanning robots have already started scanning all electronic products before the new rule was issued. You can see the relevant notice in the seller center. 2. Compliance for food, furniture or products containing chemical elements You need to fill in the following information in the Compliance section of the Listing Edit page: California Proposition 65 Warning 3. Compliance for other types of products The following information needs to be filled in the Compliance field on the Listing Edit page: Pestcide EPA Certification 4. Product Listing Content Violations The following parts of the product page involve infringement or use of sensitive words, including: (1) Include other brands in the title, especially internationally renowned brands (2) The trademark filled in with the brand attributes of the product has not yet completed brand registration on Amazon (3) Third-party brand information appears in the product description bullet points or product description (including A+) page (4) The above content contains misleading terms, such as: guaranteed effect (5) Incorrect product category selection, such as intentionally placing products in the wrong category 5. Changes to product content Changes to the following information on a product page may also prevent the product from being displayed: (1) Adjusting prices (generally, there will be no price gouging, unless the price adjustment exceeds 30%, which will be considered price gauging by Amazon) (2) Create a variant (generally, the dog will not be transformed unless the attributes used when creating the variant do not correspond to the variant content) 6. Competitor maliciously modifies the listing This situation has increased recently. The main situation is that some malicious sellers snatch shopping carts or VC accounts to add banned words or modify the product category on the listing page, which eventually leads to the listing being judged as illegal. How to restore sales rights after turning into a dog for no reason? I hope everyone here will not be too nervous. Although the situation of listing becoming a dog has occurred, it is not as common as previous pesticide incidents. If you are selling electronic, electrical, Wi-Fi, Bluetooth, or communication products, please note that regardless of whether you have received Amazon's performance notification, you need to fill in the local market certification information in the "Compliance Information" on the Listing edit page as soon as possible; If the listing is removed from the shelves or cannot be displayed on the front desk, first check the Amazon performance notification. If Amazon explains the specific reasons for prohibiting sales, you need to prepare materials as soon as possible and actively appeal; If the listing cannot be displayed on the front end, and you know that the listing uses sensitive words or unregistered trademarks, you need to complete the brand registration as soon as possible; If your listing cannot be displayed and you have used sensitive words in the copy, you can repair and modify it through the Repair Listing function in the Seller Center backend; If you do not have any of the above situations and Amazon cannot give a specific reason, you need to send an email to Amazon to open a work order and perform relevant operations after Amazon agrees. Send an email in English to the Amazon customer service team. The content of the email should include: 1. Explain that you have checked your product listing page and found no violation of Amazon's sales policy 2. You believe this is due to an Amazon system error 3. At the same time, you hope to create a new product listing and merge the new listing with the changed listing, and at the same time, you hope to retain the original reviews of the listing.
Conclusion If you don’t understand the specific description of the service or cannot find the service you need in the article, you can consult customer service. We cannot guarantee that our prices are the lowest, but we can guarantee to provide you with more reliable and cost-effective services at the same price.
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