What should I do if my Amazon store is complained of infringement?

If infringement does occur, you need to take immediate action to prevent the situation from getting worse. Here, I have compiled some countermeasures for your reference.

1. First, remove the listing immediately and then contact the complainant. Contact the complainant directly, using professional and sincere language to explain that the violation was not intentional, and provide evidence if possible.

2. Apologize. Make sure the listing has been removed. Understand what you can do to make amends or provide a solution that satisfies both parties.

3. Contact Amazon

① No infringement

You can send an email to Amazon ([email protected]) to explain the situation. The steps are as follows:

- Explain that you are aware of the complaint and have contacted the complainant;

-Describe the problem and provide specific details, such as logo similarity, etc.;

- Show evidence that you are not infringing, such as documents provided by your supplier;

-Request account recovery.

② Infringement

If there is indeed infringement, you need to explain the following to Amazon:

-Indicates that the error has been realized;

-Show regret for making a mistake;

- state that you have contacted the complainant;

-Indicates that you have removed the listing;

-Guarantee that the listing will not be relisted;

- Provide performance information;

- Make a statement of assurance that you will behave in a manner consistent with your conduct.

Amazon will listen to both parties, and if you sincerely apologize and prove that you will not make the same mistake again, Amazon will most likely restore your account. However, if the violation is repeated, the account will be deleted.

If you encounter legal proceedings, seek advice from a legal professional immediately and provide all evidence and documents to help your lawyer understand the situation.

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