Attention! Amazon is strictly investigating the behavior of refurbishing listings!

Attention! Amazon is strictly investigating the behavior of refurbishing listings!


Recently, Amazon’s regulatory measures on listing renovation have become more stringent, and many sellers have received warning emails from the platform.


It is understood that Amazon clearly pointed out in the email sent to sellers that the platform found that some sellers or their agents tried to adjust or replace a specific ASIN with a new ASIN that does not match the product represented by the current ASIN . This behavior is clearly defined as "refurbished listing."



In addition, Amazon emphasized that such behavior violates its seller code of conduct , and if it happens again, the relevant accounts may be suspended.



Once a seller receives such a notification, the violation record in their account will increase accordingly, violating the seller's code of conduct for "accurate information", and the impact on account health is usually rated as "medium" or "high".

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What is Listing Renovation?


Amazon listing renovation is actually a trick to "optimize" listings - replace the ASIN corresponding to a SKU with another ASIN, and still sell it normally. Although the ASIN is changed, the product remains unchanged, and the FNSKU remains unchanged.


At the same time, after the renovation, all the reviews of the old listing, including negative reviews, can be removed. This means that the product ranking and weight will not be affected, and it will become a new product and enjoy the traffic of the new product .

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The main functions of refurbished listings include:


1. Obtain traffic support. When the old product listing with unsatisfactory ranking and sales volume performs poorly, the refurbished link reactivates the product's "new product traffic support period".


2. Eliminate negative feedback and reviews. If a listing accumulates a lot of negative reviews, which seriously affects the conversion rate, you can get rid of the impact of these negative feedbacks by renovating the links.


3. Restore the weight of out-of-stock or delisted products. When a product is delisted due to out-of-stock or other reasons, its ranking and weight may drop. Renovating the listing can help the product regain higher exposure and ranking.


4. Avoid Amazon’s penalties for violations. If a listing is punished for violating Amazon’s policies, such as account warnings, listing restrictions, etc., the seller may try to refurbish the listing to circumvent these penalties.


5. If the link is removed by Amazon due to infringement or other reasons, but there is still inventory in the FBA warehouse, in order to avoid high warehouse relocation fees, the seller can choose to refurbish the original listing to another SKU to save the cost of relocation and relabeling.


It should be noted that unsaleable, defective, or damaged inventory cannot be refurbished, but links in other states can be refurbished.


And there are risks in renovating your listing! As mentioned at the beginning, if you open a large number of cases, Amazon will regard it as a violation of the principle of accuracy of product information, so every year there are sellers whose stores are closed due to renovation.


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Amazon’s attitude towards refurbished listings and the risks


1. Submitting a large number of case requests to refurbish products. If this behavior is too frequent in a short period of time, it may be identified as an abnormal operation by the Amazon system. This may cause Amazon to suspect whether the seller intends to bypass platform rules, manipulate data or engage in other improper behavior.


2. Renovation by changing ASIN attributes, that is, submitting a large number of requests to merge ASINs or modify ASIN attributes in a short period of time . Amazon may regard this as a violation of product information accuracy and may take punitive measures against the violating sellers.


Penalties include, but are not limited to: deleting listings, suspending sales privileges, freezing funds, and even closing seller accounts. Amazon continuously updates its algorithms and monitoring systems to detect and combat refurbished listings. Any refurbished listings may be considered by Amazon as a violation of "improper use of variants" or "lack of information accuracy."

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How to avoid violations of refurbished listings


➤ Avoid variation abuse : Do not attempt to replace a specific ASIN with a new ASIN that does not match the current product, which may be considered a violation of improper use of variations or lack of information accuracy.


➤ Improve product information quality : Ensure that the product information in the listing is accurate, including pictures, titles, descriptions, etc., to avoid violations caused by inaccurate information.


➤ Avoid large-scale changes : Minor optimizations are acceptable, such as correcting typos, updating inventory information, etc. Avoid frequent and large-scale changes to titles, descriptions, and images.


➤ Maintain consistency : There should be some consistency between the old and new versions of the listing. Do not suddenly change the core selling points and features of the product.


➤ Use keywords properly : Add relevant search hot words when optimizing, but don’t stuff keywords. Use natural language to incorporate keywords to improve search rankings.


➤ Do not change ASIN attributes frequently : Avoid frequently submitting requests to merge ASINs or modify product attributes to avoid triggering Amazon’s regulatory mechanism.


➤ Be familiar with platform policies : Amazon’s policies are constantly being updated. Sellers should keep abreast of the latest policy changes to avoid violating regulations due to lack of understanding of the rules.

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