29 ways to open a case on Amazon

29 ways to open a case on Amazon



4. Feeds/Template Issues
  • If you have a Bach ID
Get support > Contact us > Selling on Amazon issue > Products and inventory > Issue with listing products > Provide a Bach ID
Get Support > Contact Us > Sell on Amazon > Products and Inventory > Product Listing Issues > Provide Template ID
  • Without Bach ID
Get support > Contact us > Selling on Amazon issue > Products and inventory > Issue with listing products > I don't have an ASIN or SKU > Next> Inventory file upload issues
Get Support > Contact Us > Sell on Amazon > Products and Inventory > Product Listing Issues > Inventory File Upload Issues

11. Complaint path
  • Product information abuse
Get support - contact us - selling on Amazon - other Issues - report a violation –
Report listing abuse
Get Support - Contact Us - Sell on Amazon - Other Questions - Report Violations - Report Product Information Abuse
  • Report Violations
Get support - contact us - selling on Amazon - other Issues - report a violation –
Report a violation
Get Support - Contact Us - Sell on Amazon - Other Questions - Report a Violation - Report a Violation

12. Report Infringing Links
The seller has registered the brand and can report the infringement through the following link:
https://www.amazon.com/gp/help/reports/infringement?referral=A1RL3COHUT9NTF_A28NN QW1GIE0NF&referral=A4N9F5LIA1X7H_A6PWR0I63JDS&referral=A1Q4SXJB8KL8HM_A6PWR0I63JDS

13. Report Buyer Links
https://www.amazon.com/gp/help/reports/contact-us?referral=A1RL3COHUT9NTF_A28 NNQW1GIE0NF&referral=A4N9F5LIA1X7H_A6PWR0I63JDS&referral=A1Q4SXJB8KL8HM_A6PWR0I63

14. Report the seller’s malicious order link
https://www.amazon.com/gp/help/reports/contact-us? referral=A18R2PAVH50LAC_AV02DWYQ0A5NR&referral=A1RL3COHUT9NTF_A28NNQW1GIE0NF&referral=A4N9F5LIA1X7H_A6PWR0I63JDS&referral=A1Q4SXJB8KL8HM_A6PWR0I63JDS

15. Backstage Forum
Get support / Help – Forums Get support / Help – Forums
https://sellercentral.amazon.com/forums/index.jspa?ref_=au_sforums_afoot_athena

16. Pay with Amazon path
Get Support > Contact US > Pay with Amazon > Pay with Amazon issues

17. Login with Amazon path
Seller Central > Settings > Account Info > Your Services (Manage) > Login and Pay with Amazon
Seller Backstage - Settings - Account Information - Your Services (Click Management) - (Login and Pay with Amazon)

18. How to open Amazon Business
Seller Central > Settings > Account Info > Your Services (Manage) > Amazon Business
Seller Central - Settings - Account Information - Your Services (click Management) - Start selling as an Amazon Business Purchasing Mall seller.

19. Downgrade operation
Seller Central - Settings - Account Infor - Your Service (click Manage) - Sell on Amazon [Downgrade]
Seller Backstage - Settings - Account Information - Your Services (Click Manage) - I Want to Open a Store [Downgrade] Button

20. Modify login email
Seller Central > Settings > Login Settings > ch

21. Modify legal person information
Seller Central - Settings - Account Info - Business Information (click Leal Entity) - Edit – Save/Submit
Seller Backstage - Settings - Account Information - Business Information (click on the legally registered name) - Edit - Save/Submit

22. APP permission setting path
Seller Central > Settings > User Permissions > edit > Reports > Business Sales and Report Summary
Seller Central - Settings - User Permissions - Edit - Reports

23. Check the seller classification application path
Seller Central - Inventory - Add Products via Upload - Selling application status
Seller Backstage – Inventory – Bulk Upload Products – Sales Application Status

24. Template download
Seller Central - Inventory - Add Products via Upload – Download an Inventory
Seller Backstage - Inventory - Bulk upload products - Download template

25. How to query pending orders
Seller Central - Orders - Manage Orders - Advanced Search -Date: Date Range: select date and Order Status: Pending - Search
Seller Backstage - Orders - Manage Orders - Advanced Search - Date: Date Range/Select Date and Order Status: Waiting - Search

26. How to query all orders
Seller Central – Reports – Fulfilled – Sales – All Orders
Seller Backend - Data Reports - Inventory and Sales Reports - Sales - All Orders

27. FBA warehouse inventory age query
Seller central – Inventory – Manage Inventory – Inventory Dashboard – Inventory age
Seller Backend – Inventory – Manage Inventory – Inventory Control Panel – Inventory Age

28. Solutions to FBA shipment issues
  • Seller Backstage - Shipment Details - Problem Section - Solution - Submit Investigation (to conduct another investigation for you
  • Seller Backstage - Shipment Details - Problem Section - Solution - Survey (Describe your problem and click Submit for consultation)

29. FBA order after-sales service
After-sales issues related to Amazon delivery orders (e.g. out of stock, damaged packaging, wrong product shipped, return and refund, etc.) are all the responsibility of the front desk.
Please suggest that the buyer contact the front desk customer service to resolve the problem. The seller can also try to contact the front desk customer service directly for consultation (the seller's account is also the buyer's account).
Path: Click "Help" on the www.amazon.com page. Seller support can also transfer this issue to the FBA team for assistance.

  • When you are powerless to appeal, and a store dies for unknown reasons, ask me to find out the detailed cause of death (store health status, cause of death inquiry, reason for rejection of appeal, complainant information, internal channels, reliable and accurate): maybe you will have new ideas for appeal and can quickly get out of the blind spot!





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