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Amazon video verification is becoming more and more frequent. We have compiled some relevant information about video verification and shared it with all sellers so that they can understand it in advance in case of emergency. New registration video verification 🧿1. Preparation before video verification Amazon requires the company's legal representative to be present. If you are not a legal representative, you must obtain authorization from the company to conduct video verification on behalf of the legal representative. The materials that need to be prepared are as follows:- Valid ID card of the company's legal representative;
- Valid ID card of the person participating in the video verification;
- A smartphone or tablet with the Alipay app installed;
- Company business license (valid for no less than 45 days from the date of registration on Amazon);
Note: If the legal person participates in the video verification, it is enough to prepare the ID card and business license. If the legal person participates, it is necessary to install Alipay in advance and complete the "housing subsidy" or "social security inquiry" account settings on Alipay. This is mainly to confirm whether the employer name of the representative matches the company name associated with the sales account. Video verification environment requirements:- For non-iOS devices, we recommend using the following browsers: Chrome/Firefox;
- iOS devices (iPhone, Mac, iPad) use Safari, which is the browser with an icon that looks like a compass.
- The device used can be used for video and voice chat. It is recommended to test it in advance to avoid wasting too much time when starting video verification. If the computer camera or voice is not very good, you can use a mobile phone for video verification. I used a mobile phone at the time.
5 minutes before the agreed time, you can click "Enter Video Call" to enter the video verification interface. If there is any problem, Amazon will call the mobile phone number you reserved when registering. Please pay attention to this. If the mobile phone you reserved when registering is not a commonly used mobile phone, remember to bring it with you in advance to avoid wrong calls.- Is it xxx himself? Answer: Yes.
- Are you the legal person of xxx company? Answer: Yes.
- Is the company address xxx? Answer: Yes.
- Then the ID card and business license are shown to the camera;
🧿3. Video verification is over After the video verification is completed, you will receive a message notification to the email address you used for registration, which roughly means: Congratulations on completing the video verification. The review results will be released within 72 hours. There is also a questionnaire about the video verification process. If you have time, just answer the questions truthfully. Second review video verification🧿Video verification process content 1. Sellers must make an appointment within 7 days of receiving the email, otherwise their identity review will fail and they will not be able to continue selling on Amazon. 2. After making an appointment (date and specific time period), the seller will receive an email within 24 hours before the verification, informing you of the website and meeting number for the video verification. The seller needs to have a real-time video call with Amazon staff and present his or her original ID card and the company's business license during the video call. 3. You can select up to 3 time periods for the date and time of the video call. 4. The video call is expected to take 20 minutes. 🧿Supply Chain Video Verification Materials needed for supply chain audit: Purchase contracts, purchase invoices, production certificates, purchase documents and records If you have brand authorization, you need to provide brand authorization letter, brand certificate, brand production certificate, etc. As well as identity card, household registration booklet, driver's license, passport, business license, etc. 🧿Common Questions about Supply Chain Video Verification- Legal person verification: legal person's name, ID card, date of birth, zodiac sign, etc.;
- Account authenticity verification: company name, business license, registration date, email address, source of funds, etc.;
- Authenticity verification of credit card payment account: the last four digits of the credit card, bank, registered mobile phone number, bank statement, etc.;
- Authenticity verification of brand companies and suppliers: such as what brand is being sold, supplier name, where the supplier is located, contact information, etc.;
- Account sales and sales data: which product has the best sales, when the first order was placed, when the product was put on the shelves, and sales, etc.;
- Amazon knowledge test: What is FBA? Is the first leg shipped by air or sea? How to deal with negative reviews of the store, etc.
- Check current account issues
- Other questions (illegal persons may also ask whether it is an agent operation, and the social security issues of the operation, etc.)
- Most important: Can you provide invoice information?
- You may be asked to present the purchase contract and purchase invoice on site, so you need to prepare them.
Supply Chain Video Verification QA 🧿1. Some sellers do not develop the habit of preparing invoices in advance. After the audit is triggered, they have to ask the supplier to reissue the invoice. So how to solve the problem of incorrect reissue time? A purchase contract can be prepared and resolved with a note period to allow for retroactive invoicing after 🧿2. The most important thing in supply chain audit is the purchase invoice. But what if a small company has a mess of public and private accounts and does not have so many formal invoices from suppliers? If a seller issues an invoice on behalf of another, the invoice issued by the real supplier and can be verified is also approved. Amazon Enhanced Video Verification Once the seller receives this email, they must schedule a video call within 14 days and present the original document to confirm their identity when passing the verification. At present, some sellers have had their accounts suspended for not conducting supply chain video verification in a timely manner. Compared with general video verification, the review materials and questions required for this Amazon video verification are more detailed, covering personal information, operations, invoices, supply chain and other aspects, and the difficulty of passing the review has increased significantly. 🧿The following are questions you may be asked during video verification- Personal information issues: such as legal person information, company information, reasons for registering the company, etc.
- Store information issues: whether the store is registered by me; whether I am operating it, store registration address, etc.
- Brand information verification: store registered brand name, brand registration time, brand ownership
- Product information: main products sold in the store, best-selling products, supplier information
Brand Registration Video Verification🧿Information required for video verification- No less than 50 products with trademarks (logos), the products must be consistent with the trademark subcategory replied in the reply email;
- Business license, ID card (if you choose to be the trademark holder when replying to the email, the holder must be present);
- Brand introduction and product function introduction;
- If the product is still on sale, prepare 1 to 2 Listing ASINs that are on sale;
- A computer with video capability.
- Sellers should remember to select "Chinese" when booking video verification;
- After receiving the video verification email, prepare the materials first and then start booking the video;
- The time for video verification is "Irish time". Sellers should remember to convert it to "Beijing time" after making an appointment to avoid missing the video verification;
- After making an appointment, remember to pay attention to the email reply in real time. The staff will confirm the exact time of the video verification in the email, and will send the chat room link for the video verification and the specific steps for the video verification.
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