As the world's largest online shopping platform, Amazon processes millions of transactions every day.

Of course, there are countless reviews and ratings that come with it. These reviews directly affect the seller's business, and negative reviews are even more troublesome.

Today, Zhaodanmao will share and introduce several effective methods to teach you how to elegantly delete negative reviews on Amazon and let your store reputation soar! 📈✨

Template for opening a case to delete negative reviews

Don’t be afraid of negative reviews. In addition to asking the operation to actively contact the buyer to offer compensation, sellers can also try to open a case according to the template below to contact customer service to request the deletion of negative reviews. If it is useful, remember to like and collect it!

① No VP, malicious negative reviews

Dear Amazon Team,

This customer review lacks a Verified Purchase tag.I checked all orders and couldn't find this one.

The reviewer never bought or used the product, so this is a malicious comment based on no genuine experience.

It is unfair to us and could mislead other customers. Please check and help us remove it.Thank you in advance.

Best Regards,

This review states that the buyer received a scratched and used item,with a damaged package, suggesting it was mishandled during Amazon's shipping.

It seems the item was a return that wasn't properly inspected before being put back in the sellable stock,causing this buyer to receive a used product.

Since Amazon shipped the package, the responsibility is Amazon's.

We thoroughly check all products before sending them to Amazon's warehouse.

Please investigate and help us remove it. Thank you!

③ Very satisfied, but give a bad review

Dear Amazon,

We believe this review was left with the wrong rating.

The content of the review is positive in all aspects,but the buyer gave us only 3 stars.

Perhaps the buyer accidentally clicked the wrong star in their excitement.

Please investigate and help us remove it. Thank you!

④ Negative reviews contain insulting language

Dear Amazon Team,

The customer review contains obscene language.

While every buyer has the right to review a product, using foul language is against Amazon's review policy.

The content of the review includes: "Only remove the swear words". Please investigate and help us remove it. Thank you!

⑤ Leaving a bad review due to errors

Dear Amazon,

We believe this review was left on the wrong product link.

The same review appears on two different links,with our link lacking "Acquisto verificato" while the other store link has it.

This suggests the buyer initially reviewed the wrong product and corrected it later.

Here are the links for reference:

1. Our link: [Link]

2. Correct link: [Link]

Please check the attachment.Please investigate and help us remove it. Thank you!

⑥ The product was cracked when I received it (Amazon delivered it, so it is appropriate to say in the email that the product packaging is severely damaged, which is Amazon’s responsibility)

Dear Amazon,

In this review, the buyer mentioned receiving a scratched product and a broken package, indicating that the damage occurred during Amazon's shipment.

Since Amazon handled the shipping, the responsibility lies with Amazon.

We inspect all our products carefully before shipping them to Amazon's warehouse,ensuring they are in perfect condition when dispatched.

Please look into this and help us remove it. Thank you!

⑦ Violation of pricing policy

This review violates Amazon's policy about comments on pricing, product availability, or purchase options, which are unrelated to the product and should not be included in customer reviews or questions.

It is unfair to us and could mislead other buyers. Please review and remove it.Thanks!

⑧ Questions should be asked in QA

Dear Amazon,

This review pertains to inquiries about the product's functions. The buyer might not know where to ask about it.

They should ask in the "QA" section or email the seller, not leave a negative review here.

This is very unfair to us as sellers. Please look into it and help us remove it. Thank you!

⑨Logistics issues

Dear Amazon, The customer review is entirely about shipping, and the order was shipped by Amazon. It is unfair to us. Please remove it. Thanks!

⑩Cannot find order

Dear Amazon,

Sorry to bother you, but I can't find this order despite checking all orders. The reviewer never bought or used the product, making this a malicious comment likely from a competitor.

This is very unfair to us. Please help us remove it. Your assistance is highly appreciated.

Best regards,

When operating a store on Amazon, it is impossible to completely avoid negative reviews, but we can effectively reduce the impact of negative reviews on the store through the above methods.