Dear sellers, have you been overwhelmed by the Amazon warehouses during the peak season recently?

FBA products are not put on the shelves after arriving at Hong Kong, which seriously affects our timeliness and even causes the link to be out of stock! 😫 Don't worry, today I have compiled some tips for you to urge Amazon to put the products on the shelves. In short, it is to open an English case. Although the customer service reply will be more official, using several methods in rotation can still be effective. It is effective! ✨

Amazon's method of urging listings

①Prerequisite : Make sure the goods have been delivered to the Amazon warehouse

Check the shipment status in time📦

It is recommended that you check the status of the shipment in time and confirm the logistics information with the freight forwarder. We usually start urging 3 days after the shipment arrives at the warehouse, and the specific time can be determined according to the actual situation.

Shipped but not shown as delivered

If the shipment status is "shipped" but not yet "delivered", you can call the Chinese customer service and ask them to verify the status of the shipment. After confirming that it has been delivered, ask them to update the status of the shipment from "shipped" to "delivered".

Demonstrate speaking skills

Some customer service representatives may refuse to change the order by saying that it was updated in the US and they won't change it. This is when you need to show your speaking skills! You can say, "I asked the Chinese customer service to update another shipment a few days ago. Could you please take another look? Because we have seasonal products, if we run out of stock, it will have a huge impact on us. Please help me."

②Methods to urge listing

🎯 Method 1: Buyer ID to contact customer service

A. One of the wonderful uses of the buyer account is to use it directly to contact customer service. You can pretend to be an ordinary buyer and tell the customer service that you think this product is very good, but the delivery time is too long, and ask when it will arrive. Because the platform pays great attention to the buyer experience, they will give priority to this kind of feedback! 😉

B. If you find that the reserved quantity of the product is too small, you can also use the buyer's account to urge the front desk customer service. Say that you want to purchase in large quantities and need the product to be put on sale as soon as possible. In this case, the customer service will also try to speed up the processing! 📈

🎯 Method 2: Use the regular method of the seller account to urge customer service

Contact Amazon customer service in the evening using an English case, explain the situation directly, attach your shipment ID and ASIN, and earnestly ask them to speed up the process.

Dear Amazon Support Team,

My inventory was delivered to your warehouse over a week ago, but it still isn't showing as available for sale.

Shipment ID: [Your Shipment ID]
ASINs: [List of ASINs]

Could you please speed up the receiving process? This delay is really impacting my business.

Thanks for your help.
Best regards,
[Your Name]
[Your Store Name]

🎯 Method 3: Request re-measurement through the seller account

You can open a case and tell Amazon customer service that the shipping fee of your product seems to be calculated incorrectly, and ask them to remeasure the volume and weight of the product. Because Amazon warehouses generally do not take the initiative to measure products that are out of stock, they will give priority to your request!

A. Case in Chinese: Hello, ASIN: B0xxxxxxx, the FBA shipping fee for this product is different from what we calculated ourselves. Please help us remeasure the size and weight, thank you!

B. English template: Hello, The FBA shipping fee for ASIN: B0xxxxxxx is different from our own calculation. Could you please remeasure the dimensions and weight for us? Thank you!

C. Tips: If you used a larger package when measuring the product before, and later improved and reduced the volume, you can ask Amazon to re-measure. After confirmation, Amazon will compensate you for the overcharged delivery fee! 💰

🎯Method 4: Report the wrong label and let Amazon help you "check"

You can open a case to tell Amazon and ask them to unpack and take photos for you! In the case, explain that you suspect the product is mislabeled and want Amazon to reserve it for inspection. Since this type of problem is more urgent to handle, and they will give priority to it when there is no stock, so that your goods can be put on the shelves quickly! 📦🚀

🎯Method 5: Open an English case in the name of seasonal products

This method should not be too limited. It is not only applicable to obvious seasonal products, but also to ordinary products. The case time is selected in the evening, when the English customer service is online.

A. Case in Chinese: Hello, my shipment code is *****, and it has been successfully delivered to the Amazon warehouse a few days ago, but there has been no listing information until now. Our products are seasonal and are now completely out of stock. If we cannot list them as soon as possible, it will greatly affect our sales and easily cause product backlogs. Please help us confirm the current status of the goods and whether there are any missing shipments or other problems.

B. The following is an English case template written in GPT:

Dear Amazon Support Team,

My shipment with ID FBAXXXXXX and UPS tracking number 1Z7687XXXXXXXX arrived at the Amazon fulfillment center a few days ago, but it has not yet been checked in. Our products are seasonal, and we are currently out of stock. If the products are not listed soon, it will seriously impact our sales and could lead to overstock issues.

Could you please confirm the status of my shipment and let me know if there are any issues, such as a lost shipment or other problems? Your prompt assistance in expediting the check-in process would be greatly appreciated.

Thank you for your help.

Best regards,
[Your Name]

C. Case path: [Help]--[Investigate lost or damaged Amazon logistics inventory] ( Although there is no loss or damage, you can open a case through this path, no problem) and then wait for the reply.

Finally, sellers can try the above methods in turn. If one method doesn’t work, you can try another method. For example, some sellers urged the product to be put on the shelves directly, and the customer service gave an official reply. Then I applied for a size remeasurement the next day, and a miracle happened on the third day, and it was put on the shelves!

Of course, these methods are not 100% successful and effective. They can only speed up the warehouse’s processing of your products. There is no guarantee that your products will be available on the shelves the next day after the case is opened, but they are definitely worth a try.

Because the customer service representatives who deal with your needs are all human, if you encounter a customer service representative who is in a good mood, they may speed up the process of listing your product!