Primeday event suddenly reported an error? ! Sellers should check and rescue in time

There is less than a week left until Primeday, but recently, the activities that sellers have submitted for Primeday have begun to encounter problems frequently, and several sellers have reported that exclusive activities suddenly reported errors.

Among these sellers, there were many who uploaded the Prime exclusive discounts without reporting any errors and the system displayed normal results. However, problems suddenly appeared in the past two days and the sellers needed to resolve the issue, otherwise they would not be able to enjoy the discounts.

We have previously analyzed some common error situations, including using inappropriate symbols when uploading forms, or incorrect discounts when uploading and being lower than the lowest bid, etc. Recently, one of the most common errors is the historical price issue, which rarely occurred before. Amazon has always been strict about the historical lowest price of LD, and it checks the most, but rarely cares about free activities. Previously, there was an issue where Prime exclusive discounts affected the lowest price of LD, indicating that there is a difference in priority between exclusive and LD in terms of historical prices.

However, Amazon is very strict in checking the historical lowest price this year, whether it is LD or free activities, and many sellers have already encountered the problem of not meeting the lowest price. Here is a small suggestion for everyone. If you are not in a hurry to find the historical lowest price of your product because of frequent activities, you can open a case to ask customer service for inquiry. Some third-party price detection software can also check the historical price change curve, such as Camel.

The price issue is relatively simple, just modify it and resubmit it. Be sure to handle it before the registration deadline for the exclusive discount. Here everyone should pay attention to the deadline for the exclusive discount. Amazon will notify everyone in the background before the deadline, for example, the deadline for the Japanese site is July 8.

In addition to the error caused by the mismatch of the historical lowest price, I also encountered a rare situation, which was an error caused by the product itself.

In this wave of price error feedback, there was a different error, and the reason given by Amazon was that it was "marked by internal policy."

This error has occurred on a small scale in previous years. When most sellers open a case to consult customer service, they will basically tell you that it is due to a problem with the product itself, or the product contains sensitive words, or the product itself is a restricted category such as adult products, etc.

This error can actually be resolved, but it depends on luck. If an error is reported due to internal policy, you can try to contact customer service to remove the mark. If it doesn't work once, you need to try a few more times. Some customer service will transfer your question to the authorized team to apply for a contact mark for you. This method can only be said to be successful for some people, but it depends on luck. There are also cases that have been opened for two or three days and still cannot be resolved. Please note that this method is not applicable to restricted product categories, and there is basically no solution. For other restricted products, you can try to contact customer service to remove the mark. It is still necessary to participate in Primeday this year. Everyone must keep an eye on the activities and products, and handle errors in a timely manner.

The current environment of Amazon is not ideal. Many sellers are unable to adapt to the changes in the market. They are all waiting for this wave of Primeday to boost their morale, take a look at the latest consumer trends, and explore Amazon's next money-making code. In fact, many top sellers encountered this wave of difficulties last year. The platform cracked down and limited the flow of goods, and the crisis was transmitted from top to bottom. The top sellers who survived last year's difficulties, such as Tongtuo and Jiazhilian, have transformed their businesses and adapted to the new Amazon environment to a certain extent. So their experience is also very instructive for us sellers. In order to help all sellers find a way to make money on Amazon in the post-epidemic era, we specially invited Tongtuo Technology Operation Manager, Jiazhilian CEO Mr. Sun and other big sellers to establish a private circle for big sellers. If you meet the following requirements, you can enter our circle and exchange experiences with top sellers!

1. To join the group and verify the seller’s identity, the seller must have been in operation for more than 3 years or have a total annual sales of more than 5 million.

2. Sellers joining the group are required to remain active. Sellers who remain inactive for more than 7 days will be automatically kicked out and will no longer be allowed to join the group.

3. Advertising and private adding are prohibited, and members will be kicked out of the group if found.