Recently, the cross-border industry has been facing many natural and man-made disasters, which have affected local consumption and delivery levels. Let’s start with the US market. Recently, the southeastern United States has encountered rare tornado weather, and a large number of houses and buildings have been destroyed. The tornado affected a large area, including Mississippi, Alabama and Louisiana. People who went to rescue said it was like a battlefield, with ruins everywhere. This not only affected local life, but also caused disruptions and delays in the logistics system in some parts of the southern United States. In addition, Europe is not peaceful either. There are no natural disasters but there are man-made disasters. In the past two days, Germany is experiencing the largest strike and demonstration in 30 years. This strike is of great significance. The Verdi and EVG unions that initiated the strike have a majority of their members in the transport system, including about 2.5 million employees in public transportation and airport transportation, while the EVG is composed of about 230,000 employees in the German freight and passenger rail systems. These two systems are one for air transport and one for land transport, so basically all recent shipments in Germany will be delayed. The strike will last for 48 hours and end tonight, but the backlog of goods will definitely not be cleared in a short time, and the two major unions announced that if the strike does not achieve its goal, a second strike will be organized on Easter (April 9). It can be said that the distribution problem of the German station will be more serious in the near future. Facing the order delivery risks caused by natural disasters and man-made disasters, major e-commerce platforms have also made preparations. Currently, eBay US has taken the lead in issuing an announcement to remind sellers to pay attention to the potential risk of delivery delays and provide account protection measures for affected sellers. The performance of account security design, such as the delayed delivery rate of qualified orders and the effective tracking upload rate, can avoid the occurrence of order defect rates. Amazon has previously introduced similar policies. Let me tell you how to deal with potential delivery delays caused by bad weather. 1. If the seller cannot deliver the self-delivered order on time, the logistics list can be temporarily set to invalid. For related settings, please refer to the "List Status" help page for vacations, holidays and other absences. 2. If the seller is sure that the self-fulfilled order cannot be shipped, the SFP seller can temporarily turn off the Prime badge on the product to avoid affecting the customer experience. Wait until the weather improves and the order can be shipped on time, then turn on the Prime badge. 3. You can contact the buyer through the buyer-seller messaging service to inform the buyer that the order will be delayed due to the snowstorm. Due to the delays and performance losses caused by bad weather, Amazon will re-evaluate the situation after the seller's appeal is verified. Sellers are required to provide feedback to Amazon in a timely manner when they receive any performance-related reminders. At the same time, if there is any news about Amazon delays in the next two days, I will share it with everyone in our group as soon as possible. |
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