Today, Amazon stated in its latest announcement that starting from February 18, 2020, there will be partial adjustments to Amazon’s logistics fees and sales commissions in the United States. (Screenshot of Amazon backend policy) The changes to Amazon FBA this time not only increased the logistics and delivery fees by 3%, but also other fees such as monthly warehousing, labeling services and order removal. 1. Changes in monthly storage fees Monthly inventory storage fees for standard-size items will increase by $0.06 per cubic foot from January to September. This change will first be reflected in March 2020 storage fees that will be charged in April 2020. 2. Changes in labeling fees On February 18, 2020, we will increase the fee for the optional FBA Label Service from $0.20 per unit to $0.30 per unit. 3. Removal Order Fee Starting from February 18, 2020, sellers will have to choose to remove orders for unsalable products. Amazon will charge a removal order fee based on weight. 4. Changes to the Small and Light Commodity Program Fees A: Removal Fee For small and light items between 4 and 10 ounces, the removal order fee will increase from $0.25 to $0.30 per unit. Removal order fees for items under 4 ounces remain at $0.25 per item. B: Labeling service fee For the FBA Small and Light program, the FBA Label Service fee is $0.10 per unit. For sellers, FBA logistics and warehousing costs account for a large part of all costs. A small fee increase means that the seller’s logistics and warehousing costs may increase dramatically. On the other hand, due to the complexity of FBA fees and Amazon's huge daily sales, it is inevitable that goods will be lost or damaged due to some operational errors or force majeure factors. According to statistics from relevant agencies, the error rate of Amazon FBA is between 0.5% and 1% , so some sellers will be "hit" innocently. According to incomplete statistics, the losses caused by Amazon's mistakes account for an average of about 1-3% of sales, which means that for every 10 million in sales, there is a loss of 100,000 to 300,000! It doesn’t matter if the fees have increased. After all, these are the rules of the platform. If you want to make money on my brother-in-law’s platform, you must follow his rules. However, if you don’t find a way to get back the losses caused by the platform’s mistakes, you will feel very unhappy. Amazon has corresponding compensation policies for losses caused by FBA mistakes, such as the FBA Lost and Damaged Inventory Reimbursement Policy . Therefore, if a seller encounters damage or loss of goods when using FBA, he or she can file a claim through this policy. So, under what circumstances can you file a claim against Amazon? Chenzi has summarized the following 14 situations:
Of course, there are some products that are not covered by the compensation:
Now that we know the situations in which claims can be made, how do we make a claim? If the seller wants to make a claim himself, the easiest way is to download all the analysis reports and email them to Amazon himself. However, there will be the problem of writing emails and communicating with Amazon officials over the phone. At the same time, if the seller has a lot of products in large quantities, it will take a lot of time and energy to file complaints one by one, and Amazon officials also have time constraints. Therefore, it is recommended that sellers can do it themselves if there are only a few products that need to be claimed. If the quantity is large and the circumstances are complicated, it is best to find a professional service agency to make a claim. Whether you choose to handle it yourself or hire someone to do it for you, don't let these mistakes go, you deserve every penny of profit. |
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