Fake goods and follow-up sales are dead! Just now, Amazon has launched a new "magic weapon"...

Fake goods and follow-up sales are dead! Just now, Amazon has launched a new "magic weapon"...


What is the most annoying thing about doing business on Amazon? Fake products and follow-up sales are definitely one of them.


Fake goods follow the sale to make the big seller hang 0


Aaron Mulle is the CEO of ChomChom Roller, the best-selling pet hair remover on Amazon . It is understood that his pet hair remover has considerable sales every day and more than 6,300 reviews . However, one day, the store's sales suddenly plummeted and dropped to zero .

 


After Mueller's investigation, it was discovered that a fake seller had shipped its product to Amazon warehouses, claiming to be the ChomChom Rollers pet hair remover, and selling it at a much cheaper price than the genuine product. When customers clicked the 'Add to Cart' button on the ChomChom Roller product page, they actually bought a low-priced fake product.


It is understood that Mueller joined Amazon's transparency program as early as the beginning of 2018 , thinking that it would effectively prevent the problem of counterfeit follow-up sales, but unexpectedly, counterfeiters became more rampant . Now the counterfeit follow-up sellers do not sell counterfeit goods under the name of ChomChom Roller , but instead steal Mueller's patents and use other names to continue selling on Amazon.


"The more successful we are, the more counterfeiters there are," Mueller said. "It becomes very expensive and time-consuming to fight all patent infringements."

Following the lead in selling is also misunderstood as doing something bad


Using counterfeit products for malicious follow-selling is definitely the most difficult type of follow-selling to deal with, and it is really not easy to get rid of it.


Recently, another seller shared his bitter story of trying to catch up with others in selling their products.

I have a listing on my US site that I have been working hard on for more than half a year. The sales volume has finally started to increase steadily, but it has been copied by many people recently. I have not been able to sleep well for the past half month. I basically get up in the middle of the night to check the situation. I am usually too lazy to turn on the light when I get up in the middle of the night. I just crawl to the computer. One night, my mother saw me. I was just about to turn off the computer and go back to sleep, and then she came over to ask me what I was doing in the dark. I was too sleepy, so I perfunctorily said it was nothing.


I never thought that this would plant a thorn in my mother's heart! Last night I got up again to follow the sales, and not long after, my mother came out of nowhere and turned off my wireless. Then she was very anxious to tell me that I should be more upright, what are you doing sneakily looking at the computer in the early morning, what can't be done in broad daylight, are you doing something bad? Me? ? ? ? Later, I explained to her for a long time, opened the website to her, and she finally left with doubts, but before leaving, she didn't forget to remind me that I should be upright and know what I can and can't do.


...It's too difficult. I think I can't explain this to my mother...


I got up in the middle of the night for several days in a row to follow the sales. Not to mention the hardship, I was also misunderstood by my family as doing something bad. It was really difficult...

Amazon launches new tool to fight counterfeiting and copycat sales


It is basically impossible to directly remove follow-up sales, and the only way is to work hard to curb counterfeit and knockoff products. Amazon has never given up its efforts to protect legitimate sellers from being affected by counterfeit and knockoff products. From the Exclusive Program, the Transparency Program, to the Zero Program, this time, a "magic weapon" to fight counterfeiting and follow-up sales was launched - the Utility Patent Neutral Evaluation program .


What does the new plan entail?

The main content of this plan is to directly open the lawyer consultation and agent rights protection functions to third-party sellers. When sellers find that their products are copied and sold by others, they only need to provide relevant information to the lawyer, who will then evaluate the application submitted by the seller and decide whether to delete the copycat products.


The program was actually tested in April 2019 and is still in the testing phase, but it provides patent owners with a timely and inexpensive way to eliminate counterfeit listings.


What's unique about it?

Those who have seen the Zero Plan should know that it gives brands the right to directly delete counterfeit listings. However, only some well-known international brands can participate in this plan, which is beyond the reach of small and medium-sized sellers.


This new plan creates an "official lawyer with professional knowledge and skills" role to review infringement applications filed by small and medium-sized sellers. In this way, all sellers can truly delete the counterfeit listings/follow-selling that infringe on their own products. Obviously, the new plan is more down-to-earth!


How to do it?

According to an Amazon spokesperson, applicants are required to pay a $4,000 deposit to initiate a neutral evaluation case.


After paying the deposit, Amazon will notify the defendant seller, who will then have two options: first, ignore it; second, file an appeal and submit patent information for a lawyer to decide who will win.


First case:  

The applicant will be directly judged as the winner, the defendant seller will have the relevant products directly deleted, and the $4,000 deposit will be returned to the applicant.


Second case:  

The defendant seller also has to pay a $4,000 deposit to file an appeal, and the final decision will be made by a lawyer. The winner can get his $4,000 deposit back, while the loser will have his deposit confiscated ( if the defendant loses, the product will be deleted ) . 


HOW DOES IT PERFORM?

It is reported that Mueller joined the test of the program in 2019. So far , ChomChom roller has cooperated with Amazon to delete more than 320 counterfeit products.


“Removing all listings that infringed our patents allowed our products to rank #1 on Amazon for cat hair removal products, #1 on Amazon for dog hair removal products, and occasionally #1 on Amazon for all pet supplies,” Mueller said.


From this perspective, the plan is quite practical, but it requires a trademark or patent , so there are still limitations.


What other methods are there to deal with copycat sales?


It is not uncommon for Amazon sellers to maliciously follow-sell counterfeit products in order to grab the highest traffic points. In addition to leveraging Amazon 's official services such as the Zero Plan and the New Plan , do sellers have other options ?


In fact, sellers can try to combine listings for sales, such as giving gifts, attaching product labels, or changing product packaging to prevent copycat sales.


Do you have any other practical methods to combat fake and follow-up sales? Feel free to leave a comment below to discuss.


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