“Malicious orders” reappear on the Japanese site. When will the “dirty” trick end?

“Malicious orders” reappear on the Japanese site. When will the “dirty” trick end?

Recently, many sellers on Amazon Japan reported that their products were suspected to have been maliciously ordered by competitors.


According to sellers, they received dozens or even hundreds of orders in a short period of time, but all of these orders were refunded after a month.


One of the sellers described that a few days ago, when he checked the backend orders, he suddenly found that a listing that had previously received normal orders had received multiple orders in a short period of time.


The seller was very happy at first, but after careful observation, he discovered that this batch of orders was different: it turned out that the order time of these orders was only a few minutes apart.


The reason why he was alerted by these orders that were placed within a few minutes of each other was because he had encountered several malicious orders before.




1



First encounter with malicious orders




It is understood that the seller first encountered malicious orders in 2017.


At that time, a popular product in the seller's store was copied and sold by a competitor, and the price was much lower than the price of his product. In order to compete with the copycat sellers, the seller also lowered the price of the product.


Soon, the seller's products were sold out, causing him a big loss.


Moreover, the seller discovered that after his own products were sold out, orders for the products of the follow-selling sellers began to come in. Without a doubt, this behavior directly declared that his products were sold out by the follow-selling sellers.


Of course, the seller complained to Amazon afterwards, but after Amazon helped him cancel the malicious order, it refused to disclose the malicious seller’s information and refused to take punitive measures against the malicious seller.


The seller was very disappointed.


2



Malicious orders reappear


At the end of last year, sellers were still in fear after experiencing the last malicious order, but as time went on, they inevitably let their guard down.


Just when sellers let their guard down, malicious orders come back.


One night at the end of December last year, the seller's products were maliciously purchased by a follow-up seller.


Fortunately, he discovered it in time and contacted Amazon customer service the next morning to cancel some of the orders. Although some orders could not be canceled and were refunded a month later, fortunately the number was not large and did not cause too much loss.



3



Malicious orders strike for the third time



In this "malicious order" incident, the seller also contacted customer service in a timely manner, but the customer service told him that these orders had entered the delivery process and could not be canceled.


In fact, users who are familiar with Amazon should have heard of "malicious orders" or even experienced them personally.

It can be said that malicious orders are a "dirty trick" hidden in the cross-border circle. You never know when it will emerge, and after a while, it will disappear silently.

After experiencing "malicious orders", some sellers also began to act as "malicious sellers", attempting to "return the tables in their own way", but more conscientious cross-border sellers just want to do every order well and do not want to make money against their conscience.

However, there is no regulation on punishing "malicious sellers" on major cross-border platforms, which makes dirty tricks like "malicious orders" more and more rampant. So, should the platforms themselves reflect on this?


(Source: Seller Growth Academy)


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