What is the most annoying thing about selling on Amazon? Malicious negative reviews are definitely one of them. Recently, several sellers have received malicious negative reviews . The quality and price of a product sold by the seller Dike have always been very stable. The rating has remained stable at around 4.6-4.7 since its opening. However, in recent days, there have been a lot of negative reviews for no apparent reason, and no one can explain the reason. For example, there are the following: 1: It was different from what she expected (this customer got no response no matter how she contacted her, and her order was for May) 2: The size was different from what she expected (this customer replied with one sentence, it was not a problem with the product or our service) 3: The product is broken. (This customer received the order only 5 days ago, and we emailed her to return the product, but she refused to do so.) With so many inexplicable negative reviews in a row, it is obvious that the seller Dike has received malicious negative reviews . Coincidentally, some sellers also encountered malicious negative reviews, and they complained in the forum: The seller said that he usually operates in a Buddhist way. Except for a few orders from friends when he first went online, and the product is relatively stable, the rating has been hovering between 4.4 and 4.5. But recently I feel that someone has been targeting me. Taking advantage of the holiday break, I received a series of negative reviews from small accounts, which directly dropped to 4.0. I complained to Amazon and wrote a small essay, but it was useless. The official said that they would investigate, but there was no result every time. I think as a small seller, I should do my best. Make sure there is no problem with the product and let the rating recover slowly. I never mess with others, and of course I can't do it. The rating has slowly recovered, but every time it reaches 4.2, it will give me a combo on time. It's fine if you give bad reviews maliciously, but the most disgusting thing is that there are service providers who specialize in giving bad reviews . Some sellers exposed the malicious bad review service providers on the forum.
There are also sellers who were cheated out of 50,000 or 60,000 yuan by this service provider ...
Is there any way to prevent such malicious negative reviews? Is it reliable to ask a service provider to delete negative reviews? Here is a method to tell whether a service provider really has internal channels : To judge whether a service provider really has internal channels, you only need to see whether the service provider dares to guarantee 100% deletion, because there is no such thing as a probability for internal channels. If the service provider tells you that their deletion success rate is 50%-60%, and if it fails, a full refund will be given, then it is basically a black technology method. How does the black technology method of deleting negative reviews work? The first common method used by service providers on the market is to buy email addresses through negative review links, and then contact customers through emails outside the site. Generally speaking, they will give customers more than twice the compensation to encourage them to delete the negative reviews. Many of you may think that the cost of doing so is too high. In fact, it is not. You should know that when service providers take outbound orders, the fees are definitely more than 1,000 yuan. After deducting these costs, the profit is still very considerable. Of course, the only risk with this approach is that the customer will report it. If the customer keeps evidence of email communication and reports it to the platform, the seller will be the one who suffers in the end. The truth will be revealed, and the account will also face the risk of being reported. The second common operation method is to maintain an account by yourself or to spend a few dozen yuan to buy some buyer accounts on the market. Generally, service providers who specialize in deleting negative reviews will have hundreds or thousands of Amazon buyer accounts. These accounts are generally not new accounts and there is a risk of being recovered. Generally, service providers will prepare about 300 buyer accounts to report your negative reviews. Of course, they will switch to different IP addresses to click the report. When clicking the report, the service provider will definitely pay attention to some operating skills, such as the account behavior track before clicking the report. If you directly click the negative review link report, then a large number of the same operation tracks will be easily detected by Amazon, and the probability of natural deletion will be much smaller. Generally speaking, as long as the operation is done properly and the number of reports is reasonable, the probability of negative reviews being deleted is still very high. However, there is a problem. Similar operation methods will inject a large amount of junk traffic into the listing, causing the overall conversion rate and weight of the link to decline significantly . Therefore, the editor strongly recommends that the seller not ask the service provider to delete the negative reviews, because the potential risks are huge. A better suggestion is to find a reliable real person to review and dilute the negative reviews with positive reviews . (Source: Cross-border Black Technology) |
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