What are the FAQs for entering Shopee? Review of FAQs for entering Shopee

A collection of common questions and answers about opening a store on Shopee.

1. What are the platform advantages of Shopee?

The leading e-commerce platform in Southeast Asia and Taiwan, targeting the blue ocean market in Southeast Asia, with rapid development of cross-border business;

Focus on the mobile market and follow the trend of mobile e-commerce in Southeast Asia;

Comprehensive cross-border e-commerce solutions, enjoying preferential policy support from the platform;

·The parent company SEA is the largest Internet company in Southeast Asia, with strong financial, technical and talent support.

2. Can individuals register on Shopee?

Individuals cannot. Currently, Chinese sellers need to register with corporate qualifications.

3. Where can I apply to join Shopee? How long is the review period?

1) Follow Shopee’s WeChat service account “Shopee, the largest e-commerce platform in the Southeast Asian market” and register your information below the chat window to apply for membership.

2) After submitting the information, the investment manager will generally contact you within 7 days.

4. What information is needed to join Shopee?

1) Fill in the contact information on the Shopee service account and wait for the investment manager to contact you, which may take about a week.

2) After contacting the investment manager, he will send you an Excel file. The required information includes: business license, photo of the legal person’s ID card, photo of the legal person holding the ID card, order/sales screenshot (weekly/monthly order chart), SKU quantity screenshot (the SKU quantity is not less than 200), and store links on other platforms.

3) What if you don’t have the above information? You can only communicate with the investment manager to see if you can convince him, or borrow the store information of your friends.

5. What is Shopee’s entry policy?

For Chinese cross-border sellers, there is no platform usage fee, annual fee, or deposit.

6. How to join Shopee? What channels can be used to join Shopee?

·Official website delivery http://shopee.cn/;

Participate in Shopee investment promotion meetings and directly connect with investment promotion managers on site.

7. What is the settlement process?

·Submit on the official website - fill in the company information on the official website - connect with Shopee reviewers - send application materials - pass the review - activate the account.

The investment manager submits the application—connects with the Shopee reviewer—sends the application materials—passes the review—activates the account.

8. What are Shopee’s main product categories?

Shopee is a mobile e-commerce platform favored by female users. Clothing accessories, beauty products, maternity and baby products, home decoration, and popular shoes and bags are still the main categories. With the increase in male users and different consumer demands, Shopee is expanding to all categories such as 3C digital products, men's clothing, and outdoor products.

9. What do I need to do after submitting the application on the official website?

Please pay close attention to your email and phone:

1) You need to pay attention to the email address you submitted. You will receive an email within 3 working days (be sure to check the spam folder);

2) Keep the phone open. Please answer the phone starting with 021. The reviewer will contact you based on the situation.

10. Why didn’t I receive a response to my application?

The possible reasons are:

1) Your phone number or email address is incorrect and cannot be contacted. Please contact the official website customer service or the corresponding investment manager;

2) If you reject the call or do not answer it in time, we will send you a contact email notification. Please check the email address you used when applying (including the spam folder);

3) Your mailbox is abnormal and cannot receive emails, or the emails are blocked by the system. It is recommended that you contact customer service or the corresponding investment manager;

4) It is found that your application has been submitted before or your application is the same as that of a seller who has already opened a store.

11. What is repeated application?

The seller's account is associated with other accounts and is judged by the system as "duplicate entry", which is a prohibited behavior on the platform.

12. What should I pay attention to after submitting the review materials?

After the entry materials are submitted, if the materials are complete and true, the review will usually be completed within 3 working days. If the seller needs to supplement the materials, it will be delayed accordingly. The day after the review is completed, you will receive a store opening invitation email with the subject of "welcome onboard". After receiving this store opening email, please complete the store registration within 24 hours and complete the task of publishing 50 new products within 5 days.

13. If I do not receive a response regarding store opening and need to change my mobile phone number or email address, what should I do?

There are two situations:

1) If you have not received the mobile phone verification code and need to change your mobile phone number, if the change is two digits or less, you can directly contact the relevant reviewer to register the modification and resend the store opening email. If the change is more than two digits, you need to provide a video of the legal person holding the ID card. After verification, the reviewer will help register and resend the store opening email.

2) If you do not receive the email and need to change your email address, please send an email from your original email address to the reviewer's email address with the following content:

Email title: xxxx Co., Ltd. did not receive the store opening email to change the email address;

Email content: I am xxxx Co., Ltd. My previous email address was xxxx, and my current email address is xxxx. I am applying for a reissue.

And send the screenshot of successful sending to the reviewer.

14. Why can’t I log in after registering the store?

If a newly registered seller is unable to log in, you can check the following:

1) Ensure that the network environment is normal;

2) Check whether the login name is correct;

3) If the registration network is unstable and the redirect fails, you can try clicking https://shopee.cn/ and then clicking "Log in to Store", and try to log in using your registered store name and password.

15. When should I contact the operations manager?

First of all, after opening your store, you need to add 50 new products within 5 days. Shopee will connect with the operations manager in about two weeks based on the order of completion time. The connection time is every Monday and Wednesday. Usually within two working days after the connection, you will receive a connection email from the operations manager. Please check your mailbox carefully at that time.

16. How do I know the audit results?

Please contact the corresponding reviewer to inquire about the results.

17. What are the working hours of auditors?

9:30-18:30, Monday to Friday, excluding statutory holidays.

18. How much is the fee for Shopee merchants to join?

Chinese cross-border sellers do not need to pay platform usage fees, annual fees, or deposits when they join Shopee. The platform charges a corresponding commission based on the total order amount of Shopee sellers. As shown in the figure below:

19. Is it possible to fake orders on Shopee?

Wherever there is a transaction, fake orders are inevitable. However, there are very few resources for fake orders on Shopee. Order volume and reviews are only two of the many factors that affect orders. If the keywords, timeliness, price, pictures and descriptions are not done well, it may also affect orders.

If fake orders are rampant, the platform will definitely have an anti-fake order system. It is not impossible that it will be as powerful as Taobao or Amazon.

20. Will Shopee be IP associated?

There is no IP association at present, but it is estimated that there will be one later.

21. Can I open multiple stores on the same Shopee site?

For ordinary sellers, no. For big sellers with resources and capabilities, I heard it is possible. You can consult the manager for details.

22. Can I use Chinese/English on Shopee?

The Shopee site in Taiwan can use Chinese, but people on the other side of the strait are accustomed to using traditional Chinese. Although they can also understand simplified Chinese, traditional Chinese is better.

The Singapore site also has a large number of Chinese people, so you can use Chinese, but English is more popular. The proportion of Chinese in other countries is not large. There is basically no barrier to English communication in Singapore, Malaysia, and the Philippines. In India, the Philippines, and Vietnam, the local language is preferred. If that is not possible, English is also preferred.

23. What should I pay attention to when doing Shopee?

1) Platform rules. Be sure to understand the prohibited products on your site to avoid having your store shut down or even punished.

2) Religious beliefs. In some Southeast Asian countries, such as Indonesia and Malaysia, most people are Muslims. It is best to learn about their preferences and taboos.

3) Climate. Southeast Asian countries are all tropical countries, with temperatures above 20° all year round. Sellers who choose clothing categories should pay attention to this.

4) Pay attention to the delivery time. If the delivery time takes 7 days or more, the front desk will display it as a pre-sale status, which will affect the conversion rate.

5) Follow the fans of fellow sellers and follow each other, which will help expose your store products. Malaysian customers are more willing to follow back, while Taiwanese customers are less likely to follow back.

6) Boost more when you have time, 5 boosts each time, once every 4 hours, to make your product rank higher. (Free)

7) Report multiple activities.